Computer Server Operations

Donato Technologies • Grapevine, TX

1d • Onsite

About The Position

This role involves supervising a team of repair technicians to achieve repair depot objectives, including repair turnaround time, first-time fix rate, parts used per repair, and repair KPI achievement rate. The position requires developing processes to meet customer service level agreements (SLAs), preparing standard operating procedures (SOPs) and work instructions following ISO 9001-2008 format, and performing continuous internal process improvement to enhance customer satisfaction and productivity.

Requirements

• Minimum of 2-3 years’ work related supervision experience in Server related system repair service industry.
• Must be fluent in speaking/writing in English.
• Requires excellent communication skills and a professional attitude in dealing directly with customers.
• Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word.
• Ability to work independently with minimal supervision.
• Must have excellent verbal and written communication skills.
• Must be detailed oriented.
• Requires strong leadership and team building skills.
• Required ability to adapt to new processes and/or be flexible to changing tasks/assignments.
• US Citizenship or Green Card status required.

Nice To Haves

• Spanish speaking is a plus.
• Lean manufacturing - 5S procedures experience is a plus.

Responsibilities

• Supervise a team of repair technicians.
• Review and evaluate daily KPI and customer SLA requirements.
• Present corrective and preventive actions to maintain superior service quality and continuous improvement.
• Complete all projects assigned by Managers within the required timeframe.
• Recruit qualified repair technicians and set up adequate training based on approved work instructions. Monitor individual process execution after training.
• Conduct periodic inventory audits in department repair center and reconcile physical counts.
• Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
• Aid department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations.
• Aid other department supervisors to ensure smooth inter-department processes and procedures.
• Ensures daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly.
• Must be flexible with working hours and be available to work during other assigned events.
• Assist in maintaining great team work and high moral environment.
• Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.
• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner.
• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Benefits

• Information Technology remains our strength!
• We partner with clients, appreciate, and understand their business needs and bring them the most innovative and relevant technology solutions available.
• We have partnered with a lot of clients and built technology that powers their business.
• We unite top-tier talent within a creative, collaborative, and supportive atmosphere, transforming daunting challenges into enjoyable and rewarding pursuits.
• As a valued member of our team, you’ll experience unparalleled opportunities to engage with both clients and cutting-edge technology.
• We serve as the ultimate destination for talented individuals with aspirations and ambitions, addressing companies’ growth needs comprehensively.
• We hold our clients, consultants, and talent in the highest regard.
• If you’re prepared to embark on a career in the technology fast lane, Donato is your ideal destination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed