Computer Server Operations

Donato Technologies Inc•Grapevine, TX

2d•$45,000 - $65,000•Onsite

About The Position

This full-time, permanent position involves supervising a team of repair technicians in a technical repair depot. The role focuses on achieving repair objectives such as turnaround time, first-time fix rate, and parts usage per repair. The Supervisor will develop processes to meet customer Service Level Agreements (SLAs), prepare Standard Operating Procedures (SOPs) following ISO 9001-2008 format, and drive continuous internal process improvement to enhance customer satisfaction and productivity.

Requirements

Minimum of 2-3 years’ work-related supervision experience in the Server related system repair service industry.
Must be fluent in speaking/writing in English.
Requires excellent communication skills and a professional attitude in dealing directly with customers.
Needs ability to generate management reports in Excel.
ISO experience to create SOP work instructions and procedures in Word.
Ability to work independently with minimal supervision.
Must have excellent verbal and written communication skills.
Must be detailed oriented.
Requires strong leadership and team building skills.
Required ability to adapt to new processes and/or be flexible to changing tasks/assignments.
US Citizenship or Green Card status.

Nice To Haves

Spanish speaking is a plus.
Lean manufacturing - 5S procedures experience is a plus.

Responsibilities

Supervise a team of repair technicians, reviewing and evaluating daily KPIs and customer SLA requirements.
Present corrective and preventive actions to maintain superior service quality and continuous improvement.
Complete all projects assigned by Managers within the required timeframe.
Recruit qualified repair technicians and set up adequate training based on approved work instructions, monitoring individual process execution after training.
Conduct periodic inventory audits in the department repair center and reconcile physical counts.
Maintain and develop record-keeping procedures, managing appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
Assist department manager in the development of KPI goals and objectives, recommending, implementing, and administering methods and procedures to enhance operations.
Aid other department supervisors to ensure smooth inter-department processes and procedures.
Ensure daily housekeeping, workstation equipment layout, and energy conservation are followed thoroughly.
Be flexible with working hours and available to work during other assigned events.
Assist in maintaining great teamwork and a high morale environment.
Implement warehouse efficiencies and cost reduction programs by conducting thorough analysis on key areas causing product and delivery issues.
Build and maintain a work environment that is positive and supported by open feedback and two-way communication at all levels.
Foster a healthy and safe work environment, focusing on the well-being of all associates.
Maintain and strengthen internal, external customer, and supplier relationships, communicating and working well with all business partners.
Manage inventory and allocation to flow through the warehouse in the most cost-efficient and productive manner.
Hire and train new employees.
Organize and oversee the schedules and work of the assigned team.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees as needed and in accordance with company policy.