Supervisor - Compliance & Quality Assurance

Frontier Behavioral Health•Spokane, WA

7d•Hybrid

About The Position

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Requirements

High School graduate or equivalent required.
2 years of experience leading a team.
2 years billing and documentation review experience.
Applicable college. education or specialty certification may be substituted for some experience.
2 years of experience in training, including large group training.
Ability to manage a large team, while promoting a teamwork environment.
Strong communication skills, including both verbally and in written format.
Knowledge of medical terminology including billing and coding.
Proficient in computer skills including Microsoft Office products.
Able to work in a team environment, in a group setting, and in collaboration with others from diverse backgrounds.

Nice To Haves

Strong preference for experience in working with Electronic Health Records.

Responsibilities

Oversee day-to-day operations pertaining to Compliance monitoring and auditing, and Quality Improvement functions.
Participate in and oversee the work of others related to service encounter review and correction.
Research and pull applicable data related to investigations.
Facilitates timely response and submission of critical incident reports
Work with clinical program departments to develop efficient workflows and accuracy of service encounter reporting and billing.
Provide direct supervision to compliance and quality improvement employees, including allocation or workload, timecard approval, time off requests, oversight of training completion, training of new employees.
Provide guidance, problem solving, coaching and corrective action as appropriate.
Develop, conduct, participate and facilitate compliance and quality related trainings throughout FBH.
Assist Director of Compliance and Quality Improvement to prepare for external audits as needed.
Address complaints and resolve problems following internal review processes and assistance from clinical treatment teams when necessary.
Train agency staff members during orientation and refresher trainings to ensure understanding of expectations and workflows.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!