Compliance/Quality Assurance Manager

The Arc Oneida-Lewis•City of Utica, NY

2d•$45,000 - $45,000•Hybrid

About The Position

The Compliance/Quality Assurance Manager is responsible for overseeing compliance and quality assurance processes within Community and Family Services. Working closely with the Director of Community and Family Services, this position helps ensure program documentation, billing, and service delivery meet applicable Medicaid, OPWDD, and other regulatory requirements. This role leads compliance efforts across programs in Oneida and Lewis Counties, monitors internal billing and service documentation, coordinates internal reviews, and supports the resolution of identified compliance concerns. The Compliance/Quality Assurance Manager also provides supervision and oversight to the Compliance Coordinator, delivers training and guidance to staff, and serves as a liaison between Community and Family Services and Financial Management. Additionally, this position plays an active role in incident review and reporting, regulatory visits, quality assurance activities, and the development and maintenance of departmental policies and procedures. The ideal candidate is highly organized, detail-oriented, able to work independently, and committed to promoting the health, safety, rights, and well-being of the people we support.

Requirements

Bachelor's Degree in Human Services or a related field from an accredited college
Minimum of 5 years of documented experience working with individuals with developmental disabilities
Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements
Previous experience directly or indirectly supervising staff
Knowledge of OPWDD regulations and applicable Medicaid compliance requirements
Strong verbal and written communication, organizational, problem-solving, and time management skills
Ability to work independently and collaboratively with a wide range of individuals
Computer proficiency, including experience with Microsoft Office, Excel, and databases
Valid NYS Driver's License with an acceptable driving record

Responsibilities

Overseeing compliance and quality assurance processes within Community and Family Services.
Ensuring program documentation, billing, and service delivery meet applicable Medicaid, OPWDD, and other regulatory requirements.
Leading compliance efforts across programs in Oneida and Lewis Counties.
Monitoring internal billing and service documentation.
Coordinating internal reviews.
Supporting the resolution of identified compliance concerns.
Providing supervision and oversight to the Compliance Coordinator.
Delivering training and guidance to staff.
Serving as a liaison between Community and Family Services and Financial Management.
Playing an active role in incident review and reporting.
Participating in regulatory visits.
Engaging in quality assurance activities.
Developing and maintaining departmental policies and procedures.