Supervisor, Common Ground

Alma Mater Society of Queen's University Inc.•Kingston, ON

2d•Onsite

About The Position

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Common Ground is a student run coffee shop that offers a variety of hot and cold drinks, bagels and cream cheese, delicious sandwiches and fresh baked goods. Common Ground prides itself on using fair-trade, organic coffee and a variety of local products, offered at a low price, made for a student budget. As a Supervisor at Common Ground, you will oversee the general operation of the service and act as a support for staff while on shift. You will act as a representative of Common Ground Coffeehouse and the AMS for the duration of your term.

Requirements

Demonstrated time management skills
Ability to thrive in a fast-paced environment
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations
Possess strong organizational, interpersonal and customer service skills

Nice To Haves

Accountability
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus

Responsibilities

Exhibit working knowledge of Health and Safety Standards with respect to commercial food preparation. Constantly train and monitor staff to ensure their compliance with these standards.
Attend at least 2-3 promotional events and/or staff socials per term to help support upper management and facilitate a healthy team environment.
Act as a Manager-On-Duty while on shift, overseeing the general operations of the service and fulfilling all management duties associated with this.
Exhibit a working knowledge of service staff portfolios
Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team
Respect and adhere to all company policies, procedures and ethical standards
Strive to foster a warm, comfortable and respectful atmosphere for all
Complete all assigned tasks efficiently and attentively
Always serve as a representative of the AMS and its mission statement
Maintain timely communication with your direct supervisor
Attend and fully participate in all in person and virtual meetings
Complete other duties as assigned