Supervisor, Commercial Loan Servicing (Accounting)

Commerce Bank•Kansas City, MO

7d•Hybrid

About The Position

The main purpose of this job is supervise production staff that is responsible for preparing commercial loan documentation that comply with regulatory requirements and Bank policy. Developing and maintaining relationships with internal and external customers and business partners, ensuring regulatory compliance and managing operational risk within the assigned team and department are key aspects of this role. The position involves developing and engaging production staff to ensure production, accuracy, and timeliness goals are met, identifying process improvement opportunities, and training new/existing operations staff. It also includes managing internal customer relationships through daily transactional responsibilities and service-level agreements (SLA’s), overseeing department workflow, and effectively communicating decisions, priorities, and relevant information to team members. Providing guidance to employees on departmental projects/issues, coaching and developing training plans, leading development conversations, and answering day-to-day questions for team members are also essential functions. The role requires strong knowledge of the loan operations field and loan or legal documents, strong problem-solving skills with a solutions-oriented approach, and outstanding interpersonal skills with the ability to quickly connect with teammates and business partners. The ability to work in a fast-paced environment with extremely visible results, create a collaborative environment between operations, their business partners, and customers, and communicate complex information to a variety of audiences using both written and verbal means of communication is necessary. The role also requires the ability to complete daily tasks with minimal supervision and handle multiple tasks and projects, develop and coach team members with a proven ability to achieve results through collaboration and teamwork, and act as a self-starter with strong decision-making skills. Adaptability, resilience, and an optimistic outlook aligned with the company's culture and Core Values are also important. Intermediate level proficiency with Microsoft Word, Excel and Outlook is required.

Requirements

Strong knowledge of the loan operations field and with loan or legal documents
Strong problem-solving skills with a solutions-oriented approach
Outstanding interpersonal skills with the ability to quickly connect with teammates and business partners
Ability to work in a fast paced environment with extremely visible results
Ability to create a collaborative environment between operations, their business partners, and customers
Ability to communicate complex information to a variety of audiences using both written and verbal means of communication
Ability to complete daily tasks with minimal supervision and handle multiple tasks and projects
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Bachelor's Degree in Business or Finance or equivalent combination of education and experience preferred
3+ years commercial loan servicing experience required
1+ years leadership experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

Experience using LaserPro, commercial banking, customer service/contact center, and/or operations supervision preferred

Responsibilities

Develop and maintain relationships with internal and external customers and business partners
Ensure regulatory compliance and manage operational risk within the assigned team and department
Develop and engage production staff to ensure production, accuracy, and timeliness goals are met
Identify process improvement opportunities and train new/existing operations staff
Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA’s)
Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members
Perform other duties as assigned