Supervisor, COG Railway Retail Shop

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

2d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Are you enthusiastic about providing exceptional customer service by assisting guests throughout their entire shopping experience? Located in the beautiful town of Manitou Springs, Colorado, the railway draws more than 2,000 guests per day. Work in the iconic gift shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the sheer beauty, excitement, and scenic grandeur of Pikes Peak & the Cog Railway. Live. Work. Explore. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

Previous Management experience with including engaging guests, responding to concerns, executing product exchanges/returns/refunds/non-standard discounts/employee sales a plus.
Ability to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
A self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
Ability to problem solve in a variety of situations.
Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or inventory on or off site.
Any employee driving a Broadmoor vehicle must be 18 years or old.
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times.
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills.
Standing on a regular basis.
Use hands to finger, handle, or feel.
Reach with hands and arms.
Frequently walk and walk-up hill.
Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Position requires working in a range of indoor and outdoor temperatures as well as fluctuating weather conditions.

Nice To Haves

If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Shift responsibilities of closing or opening at each day.
Responsible for smooth operation of sales floor.
Maintain adequate merchandise levels within company guidelines.
Evaluate space allocations for retail items.
Assign duties to workers and schedule break periods.
Train workers in store policies, department procedures, and job duties.
Keep inventory of supplies and equipment.
Record delivery of merchandise compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
Inspect merchandise to ensure it is correctly priced and displayed.
Recommend additions to or deletions of merchandise to be sold in department.
Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
Assist sales workers in completing difficult sales.
Selling merchandise.
Audit cash receipts as per company policy.
Plan store layout with retail manager and general manager.