Supervisor, Clinical Services - Remote

Solari•Oklahoma City, OK

2d•Remote

About The Position

This remote role is open to applicants living in Oklahoma. The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.

Requirements

Master’s Degree in behavioral health or related field.
Current LMHP with at least two years post-license experience, preferably in crisis intervention
Current Oklahoma Licensed Mental Health Professional
2-5 years of related behavioral health industry experience
Critical thinking skills and effective decision-making within the context of the organization’s culture.
Flexible interpersonal style to help coach others; Provides timely guidance and feedback.
Results in task accomplishment.
Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives.
Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently.
Maintains effectiveness when experiencing major changes in work tasks or environment.
Adjusts effectively to new processes.
Builds and maintains collaborative relationships that facilitate the accomplishment of goals.
Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Nice To Haves

2+ years of crisis intervention experience preferred
1+ year of supervisory experience preferred

Responsibilities

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
Monitor and evaluate clinical and crisis key performance indicators.
Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
Provide coaching and oversight to team leads for effective management of call center operations.
Training of all new team leads, crisis agents, and peer support specialists.
Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and building a successful team.
Rotating clinical on-call responsibilities
Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
Other tasks as assigned.

Benefits

Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member