About The Position

The House Supervisor at Robert Packer Hospital provides hospital oversight in the absence of department managers and represents Hospital Administration and leadership in support of the organization’s Mission, Vision, and Values. The role provides leadership for safe care of patients, visitors, and staff, including patient throughput and placement, crisis management, staffing and scheduling, and emergency situational management. The position reports to the Manager of the Staffing and Scheduling Operations. The House Supervisor promotes safe, effective, and efficient care; serves as a resource and consultant for employees and external contacts; assumes administrative responsibilities when hospital administration and leadership are absent; and supports risk management, crisis intervention, emergency response, patient advocacy, and service recovery. The role oversees patient placement and flow, working with the Pulse Center and hospital teams to coordinate admissions, transfers, bed assignments, and discharges. The position also leads staffing for inpatient units, reviews census and acuity against staffing levels, develops staffing plans for upcoming shifts, and adjusts plans as needed to support safe care and budgetary constraints. The House Supervisor rounds on units, identifies barriers to care and placement, supports staff and patients, and provides education and mentorship. This full-time position covers weekends and is eligible for up to a $25,000 sign-on bonus.

Requirements

  • At least five years of RN experience.
  • Previously demonstrated leadership and effective communication.
  • Experience in a high-acuity setting, with strong clinical judgment, critical-thinking skills, and attention to detail.
  • Pennsylvania Registered Nursing License (RN-PA).
  • Basic Life Support (BLS) certification required.

Nice To Haves

  • Bachelor of Science in Nursing (BSN) preferred.
  • Advanced Life Support (ACLS) preferred.
  • Certification preferred.

Responsibilities

  • Provide leadership that promotes safe, effective, and efficient care according to best practice.
  • Serve as an established contact, resource, and consultant for hospital employees and external persons regarding clinical, administrative, emergency, or legal aspects of patient care.
  • Confer with the administrative person or persons on call when necessary and assume administrative responsibilities in the absence of hospital administration and leadership.
  • Participate in risk management and crisis intervention, including acting as a liaison to patients and families during crises.
  • Respond to emergency codes and assume the appropriate role.
  • Oversee and assist with patient placement using the right-patient, right-unit methodology, and enforce regulatory compliance with hospital, state, and federal guidelines.
  • Provide support and resources, particularly in emergency and confrontational situations.
  • Promote professional nursing decision-making, accountability, and autonomy.
  • Communicate professionally and respectfully with patients, families, coworkers, and other healthcare team members; maintain confidentiality and provide detailed handoffs and updates to leaders and managers.
  • Escalate situations to appropriate leaders and use conflict-management techniques to de-escalate emotionally charged situations and reduce potential harm.
  • Complete required documentation for validation, improvement, and data collection, and ensure completion of the death certificate process for patients who die at Robert Packer Hospital.
  • Promote patient satisfaction, advocate for patients, prioritize communications, perform service recovery as needed, and maintain a visible presence for patients and families.
  • Lead staffing for inpatient units by comparing census and acuity with staffing levels, ensuring appropriate staffing, and adjusting plans to meet patient needs and budgetary constraints.
  • Lead the daytime staffing huddle and develop staffing plans for upcoming shifts with managers; adjust nighttime staffing plans as needed to maintain a safe and balanced plan.
  • Apply staffing guidelines and the call-off algorithm, identify waste, and notify the appropriate leader.
  • Collaborate with the Pulse Center to guide patient placement, coordinate patient transfers to and from the hospital, and support patient flow and bed assignments.
  • Assess patient information and immediate or anticipated needs, identify potential risks or barriers, and coordinate safe and timely patient transfers.
  • Assist with patient placement and transfer entries in Epic when needed.
  • Round on units, identify barriers to patient care and placement, identify discharged patients to support timely discharges, and encourage use of the discharge lounge.
  • Assist with obtaining patient supplies and completing transportation vouchers during off hours as needed.
  • Build relationships with staff and patients to ensure support is available, and educate and mentor staff regarding policies and best practices.
  • Perform other duties as assigned.

Benefits

  • Eligible for up to a $25,000 sign-on bonus.
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