Supervisor, Clinical Care Support Specialist Teams

Medica•Minnetonka, MN

4d•Hybrid

About The Position

Medica is a nonprofit health plan serving over a million members across multiple states. We focus on personalized healthcare experiences and close provider partnerships. Our team values accountability, data-driven decisions, continuous learning, and collaboration. Our mission is to support members and employees during significant life moments. This Supervisor will lead two teams of Administrative Support Specialists who provide Care Coordination referral and administrative support to Care Coordinators, as well as direct member customer service. The role involves managing teams that support State Public Programs and other Medica members, particularly those in Care Coordination Products like MSHO, MSC+, ISNBC, and SNBC within the Government division. The Supervisor will collaborate with the Clinical Care Manager on implementing and evaluating Medica Care System care coordination services, identifying improvement opportunities, and managing corrective action plans.

Requirements

RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
5+ years clinical experience
1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
Active, unrestricted RN OR SW License in the state of MN
Ability to obtain MnCHOICES Certified Assessor Training (MNCAT) within 21 days of employment
Excellent customer service skills
Proven team building skills
Excellent computer skills and ability to leverage technology to lead remote teams
High degree of initiative and ability to work independently, and within a group
Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
Strong problem solving skills
Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
Strong leadership skills
Must be legally authorized to work in the United States at the time of application.
Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

MnCHOICES Certified Assessor Training (MNCAT) preferred
Public Health Certification preferred

Responsibilities

Oversee two teams of Administrative Support Specialists providing Care Coordination referral support and administrative support to Care Coordinators.
Provide direct member customer service support.
Manage teams responsible for care coordination services for State Public Programs and other Medica members.
Partner with the Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services.
Implement improvement opportunities and manage corrective action plans as needed.