Supervisor Clinic Operations - Primary Care

American Addiction Centers•Mount Pleasant, WI

7d•$36 - $53•Hybrid

About The Position

This full-time position will support primary care clinics at three clinic sites across Racine, WI, including Caledonia, Spring Street, and Green Bay Rd locations. The role involves supervising the day-to-day activities of non-physician staff, overseeing all functions of the medical group, and acting as a liaison between staff and physicians to ensure effective patient service. The position also includes human resources responsibilities for staff, processing accounts payable, and ensuring adherence to the organization's Code of Ethical Conduct.

Requirements

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.
Basic knowledge of medical procedures normally associated with a clinic setting.
Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
Intermediate computer skills including experience in using computer applications in a medical practice setting.

Responsibilities

Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Establishes effective policies and procedures for each area, updating as necessary.
Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
Establishes and maintains effective working relationships with group physicians.
Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards
Benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program