Site Supervisor Urgent Care Primary Care Operations

Sutter Health•Riverbank, CA

13h•Onsite

About The Position

Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety, and service delivery. Ensures the consistent delivery of high-value, quality care to all patient populations served. This role provides operational leadership and support for the new Riverbank Urgent Care and Primary Care clinics, partnering closely with providers and staff to ensure efficient clinic operations, exceptional patient experiences, and seamless coordination of services across both practice areas. Establishes work priorities and assists staff in resolving operational issues and challenges. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies, procedures, applicable regulatory requirements, laws, and regulations. Identifies and implements cost-saving opportunities and best practices using Lean and other process improvement methodologies. Collaborates with physicians, providers, clinic leadership, and interdisciplinary teams to coordinate services, streamline and standardize workflows and procedures, and drive positive operational and patient care outcomes.

Requirements

HS Diploma or General Education Diploma (GED)
5 years of recent relevant experience.
Knowledge of medical office workflows and processes.
Ability to establish and maintain cooperative working relationships with physicians and care providers.
Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.
Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.
Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
Project planning, leading and implementation skills.
Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
Demonstrates ability to handle confidential and sensitive issues.
Verbal and written communication and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
Ability to use essential software and applications associated with the role’s duties and responsibilities.
Knowledge of applicable local/state/federal laws in the field of expertise.

Responsibilities

Supervises and oversees the day-to-day activities for a care center, accounting unit and/or site operations, ensuring consistent delivery of high-value quality care to all patient populations served.
Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.
Promotes collaborative practices among physician groups, promotes staff input into decisions affecting clinical practice, and practice functioning.
Mediate conflicts, differences, and misunderstandings between and amongst patients, clientele, staff, and physicians.
Serves as a resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
Leads continuous improvement efforts using Lean or other process improvement methods and concepts and implements approved recommendations.
Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and, TJC, The Joint Commission, standards, and applicable laws and regulations.
Ensures maintenance of appropriate records and level of supplies.
Promotes efficient and effective communications between departments to improve and standardize workflows.
Collaborates with others to coordinate services, streamline workflow, standardize procedures, and/or drive positive outcomes.
Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
May participate in and/or facilitate ad-hoc committees and task forces.
Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
Provides opportunities for career development, role expansion, and cross-training.
Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
Conducts staff meetings for informative and educational purposes.
Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
Ensures staff maintains current and appropriate professional credentials.
Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
Manages and monitors staffing to minimize labor costs.
Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
May participate or provide input in the operating and capital budgeting process.
Participates in departmental goal setting process, and communicates goals to staff.
Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.