Supervisor Clinic Operation - Nursing Medical Group

Advocate Health and Hospitals Corporation•Port Washington, WA

4d•Onsite

About The Position

This position oversees registered nurses, medical assistants and patient service representatives in the Grafton Medical Office Building. The Supervisor Clinic Operation supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. This role continuously monitors the functioning of the medical group and revises operational procedures as necessary. The Supervisor oversees all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. This role establishes effective policies and procedures for each area, updating as necessary. The Supervisor schedules non-physician staff ensuring that staff is appropriately deployed among offices. This role functions as a liaison between non-physician staff and physicians to ensure effective service for patients. The Supervisor establishes and maintains effective working relationships with group physicians. This role oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis. The Supervisor performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. This role recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. The Supervisor is responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.
Basic knowledge of medical procedures normally associated with a clinic setting.
Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
Intermediate computer skills including experience in using computer applications in a medical practice setting.

Nice To Haves

An Rn degree is preferred.

Responsibilities

Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Establishes effective policies and procedures for each area, updating as necessary.
Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
Establishes and maintains effective working relationships with group physicians.
Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program