Supervisor-Clinic Front Office

Eisenhower Health•Rancho Mirage, CA

7d•$23 - $35•Onsite

About The Position

Responsible for the administrative support functions, including but not limited to the supervision of the front office staff and workflow. Acts as subject matter experts for the front office team for general questions and training. Ensures all patients have an accurate and comprehensive scheduling, and registration experience in the office.

Requirements

High school diploma, GED or higher level degree if hired after March 1, 2025
Two (2) years of front office experience in healthcare
Ability to adapt quickly to changing priorities and unexpected situations
Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
Ability to prioritize tasks and manage time efficiently to meet deadlines
Ability to provide excellent customer service to all patients, visitors, co-workers and guests
Analyzes situations accurately and escalates, when appropriate
Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems
Problem solving skills to identify issues and formulate effective solutions
Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success
Written and verbal communication skills

Nice To Haves

Associate’s degree
Leadership experience

Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
Supervises all front office services within the clinic(s) timely and accurately, including all visits are prior authorized.
Supervises all assigned staff to include hiring, orienting, training, evaluating and coaching; escalates employee performance concerns to leadership and provides documentation for counseling and performance improvement plans (PIPs) as necessary.
Ensures a high level of employee, patient and medical provider satisfaction.
Resolves escalated patient/customer concerns, complaints and issues and escalates to leader, as appropriate.
Acts as subject matter expert for front desk operations.
Registers patients following standard work and maintains compliance according to departmental benchmark guidelines; verifies and accurately enters and updates patient information while registering as per departmental guidelines.
Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration.
Schedules patients with accurate information following standard work.
Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits work of front office staff.
Actively and independently works to improve daily processes and procedures, and finds solutions to challenges while maintaining close communication with clinic leadership.
Oversees and monitors efficiency and productivity of front office daily operations within the clinic(s).
Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
Maintains front office staff schedules to ensure appropriate coverage.
Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories.
Plans, leads, and maintains documentation of front desk staff meetings.
Performs other duties as assigned.