Supervisor, Client Strategy & Integrated Marketing

Team 201•Chicago, IL

1d•Remote

About The Position

The Account Supervisor is responsible for the day-to-day operational leadership of one of Team 201's most complex client relationships. This role is primarily focused on program management, creating structure for multiple client stakeholders, business units, workstreams, and Team 201 disciplines to operate as a coordinated team. The Account Supervisor owns the account's operating rhythm, including project status, resource management, timelines, documentation, workflows, internal coordination, and client communication. The role requires continuous improvement of these systems, anticipating needs, and identifying issues proactively. While senior account leadership handles overall client strategy, integrated marketing direction, senior client relationships, planning, and account growth, the Account Supervisor translates this direction into an organized, executable plan and ensures the team delivers against it. A solid understanding of integrated marketing is necessary to lead teams of specialists effectively, though deep subject matter expertise in every area is not required. Experience running marketing, product launch, or GTM programs within a technology company or startup is relevant. The agency is AI-forward, and active use of AI to improve work efficiency and processes is expected. This is a remote-first position open to candidates in the Chicagoland area.

Requirements

5–7+ years of relevant experience in program or project management, account management, integrated marketing, or a related role — either at an agency or in-house at a technology company.
Experience running complex client or internal stakeholder relationships with multiple simultaneous workstreams, stakeholders, or business units.
Agency experience or in-house program management experience at a technology company.
B2B technology experience strongly preferred.
Demonstrated ability to independently lead client or executive stakeholder relationships and cross-functional teams.
Exceptional project management and organizational skills.
Experience building and maintaining project plans, timelines, status documentation, resource plans, and bandwidth trackers.
Experience with project management and ticketing platforms such as Jira, Asana, Wrike, Trello, Monday.com, or similar tools.
Working knowledge of integrated and digital marketing, including disciplines such as paid media, content, social, email, marketing automation, creative, web, SEO, analytics, and reporting.
Strong written and verbal communication and presentation skills.
Ability to prioritize effectively and make sound decisions in a fast-moving environment.
Strong problem-solving skills and a demonstrated ability to take ownership of ambiguous or challenging situations.
Demonstrated experience using AI tools professionally and an interest in continually identifying new applications for AI in account management and marketing.

Nice To Haves

You create structure. You're at your best when there are a lot of moving pieces and someone needs to turn them into a clear operating plan.
You've run complex programs. You've run multiple workstreams, stakeholder groups, business units, or integrated programs at the same time and can hold a clear picture of what's happening across all of them.
You’ve worked at a B2B-first agency or a growth-stage B2B company. Program managers, program leads, and marketing operations leaders from tech companies and startups are a strong fit for this role, in addition to a traditional agency background. If you have run cross-functional programs where you owned the plan but not the people, you have done this work.
You exercise strong judgment. You know what you can solve independently, what needs escalation, and when a potential issue needs attention before anyone else sees it coming.
You're an excellent project leader. You know how to manage timelines, dependencies, resources, stakeholders, priorities, and tradeoffs.
You're client-ready. You build trust with senior stakeholders, communicate clearly, lead meetings confidently, and are comfortable navigating challenging conversations.
You understand marketing. You have enough integrated and digital marketing experience to effectively lead work across multiple disciplines without needing to be the subject matter expert in each. You can lead specialists without being the specialist. You ask smart questions, create clarity, and help experienced functional experts connect their work to broader client objectives.
You make teams better. You improve processes, establish expectations, create accountability, and remove friction from how work gets done.
You're proactive. You identify risks and opportunities early and drive toward solutions rather than waiting for direction.
You see the details and the business context. You understand both what needs to happen and why it matters to the client.
You're comfortable with ambiguity. You don't need a perfectly defined process in order to move forward—and you're often the person who creates that process.
You work at the pace of a growing tech company. Priorities move, information is incomplete, and launch dates don't wait. You keep programs moving anyway.
You're an active AI adopter. You've used AI in your professional work and are curious about how it can fundamentally improve the way teams operate.
You want to keep growing. You're interested in expanding your capabilities in integrated strategy, execution, channel expertise, program leadership, or broader client leadership over time.

Responsibilities

Develop a deep understanding of the client's business, stakeholders, priorities, marketing objectives, active programs, and organizational structure.
Serve as the primary day-to-day operational leader for designated client stakeholders, developing strong relationships and independently managing routine client needs and conversations.
Operate as an embedded program lead inside the client's organization, working directly with their marketing, product marketing, demand generation, sales, and operations counterparts.
Own the overall account operating cadence across multiple business units and workstreams, establishing consistent processes for status, planning, documentation, prioritization, and delivery.
Maintain a holistic view of all work across the account and understand how priorities, deadlines, resources, approvals, and dependencies interact.
Own and maintain account status documentation, ensuring deliverables, decisions, risks, dependencies, owners, and next steps are clear and current.
Own account-level bandwidth and resource tracking and proactively identify capacity constraints, conflicts, and future resource needs.
Own project timelines and proactively manage milestones, dependencies, approvals, and handoffs to keep work on schedule.
Build and manage program plans that account for client-side dependencies - product and release timelines, launch dates, sales readiness, legal and brand review - not just Team 201 deliverables.
Create, manage, and maintain project tickets in platforms such as Jira and Asana, ensuring work has clear requirements, owners, timing, and status.
Maintain organized account documentation and file structures so briefs, plans, creative, reporting, meeting notes, decisions, and other materials are easy to find and use.
Lead recurring client status meetings, including preparing agendas, organizing materials, guiding discussions, documenting decisions, and driving follow-up.
Coordinate internal teams across creative, content, paid media, marketing operations, and other disciplines to maintain alignment around priorities, responsibilities, timing, and dependencies.
Drive prioritization and tradeoff conversations when timing, scope, resources, or competing client priorities create conflicts.
Develop clear project and creative briefs in partnership with senior account leadership and subject matter experts.
Lead projects from kickoff through delivery when dedicated project leadership is not available.
Understand account scope and budget parameters and proactively flag potential scope, timing, or resourcing issues.
Hold internal owners accountable for commitments while ensuring teams have the information, decisions, and support they need to deliver.
Ensure work moves through appropriate internal review and quality-control processes before reaching clients.
Proactively identify risks and roadblocks and drive them toward resolution before they become client issues.
Exercise good judgment around escalation - solving issues independently when appropriate and engaging senior leadership when necessary with clear context and a recommended path forward.
Support quarterly business reviews, annual planning, and integrated planning processes by organizing inputs, synthesizing account activity, and translating decisions into executable work.
Report program progress, risks, and results to client marketing leadership, and connect what we are doing back to their business goals.
Identify and implement opportunities to improve the systems, templates, workflows, and processes used to manage the account.
Use AI to streamline administrative work, synthesize information, improve documentation and briefs, accelerate planning, and create more efficient account-management processes.