Supervisor, Claims A/R

Signature Health•Kirtland, OH

13d•Onsite

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. SCOPE OF ROLE The Supervisor, Claims A/R is responsible for leading the daily operations of the Billing & Claims team and ensuring the accurate, timely, and compliant processing of insurance claims and payments. Reporting to the Senior Manager, Revenue Cycle, this role provides direct supervision, coaching, and support to team members while driving workflow efficiency and operational excellence. The Supervisor, Claims A/R oversees payer related functions, including provider enrollment, insurance account analysis, denial resolution, and payment posting, and ensures that staff are equipped with the knowledge, tools, and guidance needed to perform at a high level. The Supervisor, Claims A/R proactively identifies workflow gaps, implements process improvements, and escalates issues appropriately to maintain compliance and support organizational goals.

Requirements

Associate's degree in medical billing, coding, healthcare or relevant discipline required.
2 years of experience in a team lead or supervisory adjacent role required.
3 years’ experience working with an EHR system required.
4 years of experience working with payer sources, such as Medicare, Medicaid and Commercial insurance required.
Proficient computer skills with a working knowledge of Microsoft Suites are required, such as Excel, Word, Teams, and Outlook.

Nice To Haves

Proven success implementing workflow improvements or operational efficiencies preferred.
Experience training staff, auditing work, and supporting performance management preferred.

Responsibilities

Oversee the daily operations of the Billing & Claims team, ensuring efficiency and accuracy.
Provide direct supervision, coaching, and support to team members.
Oversee payer related functions, including provider enrollment, insurance account analysis, denial resolution, and payment posting.
Ensure staff are equipped with the knowledge, tools, and guidance needed to perform at a high level.
Proactively identify workflow gaps and implement process improvements.
Escalate issues appropriately to maintain compliance and support organizational goals.
Communicate effectively with internal teams, providers, and external partners to resolve claim-related concerns.
Escalate systemic or high impact issues promptly, ensuring leadership has visibility into barriers and risks.
Foster a positive team culture that values accountability, accuracy, and continuous improvement.
Communicate expectations clearly and follow up with coaching that supports both performance and growth.
Use data and trends to guide decisions, refine processes, and improve turnaround times.
Other duties as assigned.