Supervisor CHC - Kern River CHC

Clinica Sierra Vista•Wofford Heights, CA

2d•Onsite

About The Position

Under the direction of the Practice Manager, this position will be responsible for directing front office and clinical operations. The Supervisor CHC is the lead administrative person on-site, when the Practice Manager is absent. Additionally, this role ensures operational efficiency, follows through with implementation, monitoring and reporting on all health center objectives.

Requirements

High School diploma or GED equivalent required.
Minimum two years of medical office experience in health care outpatient clinic setting, preferably in Federally Qualified Health Center.
Knowledge of billing codes, programs, HIPAA, Medical Record laws and regulations, and excellent customer service expectations.
Experience with word processing, spreadsheets, email and keyboarding required.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Nice To Haves

Associates degree in business related field is preferred.
CPR (BLS) card preferred.

Responsibilities

Evaluates and organizes health center operations to ensure the site is efficient and effective with in-patient flow and is financially viable.
Capable of interviewing, training and coaching staff, including functions unique to the health center.
Support in maintaining proficiency in the support roles throughout the health center. Training includes but is not limited to CHC’s culture and mission, practice management system, customer service expectations, payer sources, programs, and quality initiatives on a regular basis.
Monitors health center operations and is responsible for following standard work procedures and enforcing clinic procedures and trouble shoots any problems and resolve any patient issues at the health center.
Responsible for ensuring the management of patient’s schedules to maximize access and minimize errors and delays.
Monitors all functions of the patient check in/out process, including collections and deposits. Ensures these activities are completed daily.
Works with the Practice Manager to coordinate staff work schedules, and ensure adequate coverage of support staff functions when staff calls in sick, on vacation, leaves of absences, etc.
Evaluates all health center staff in patient center health care and patient care team delivery model.
Ensures health center and team are meeting TJC, HRSA, PCMH, HEDIS, UDS, CHDP, and all quality improvement guidelines and requirements.
Must be customer service focused and ensure staff is providing excellent patient experience, customer service, and ensure quality outcomes.
Must be available to cover the front desk and assist patients with financial questions.
May assist to ensure all billing reports are accurate and timely.
Collaborate with Practice Manager to complete Performance Evaluations in a timely manner; document all counseling using appropriate documentation methods.
Support staff by ensuing skills competency forms developed by each position, if applicable.
Other duties and responsibilities as assigned.