Supervisor, Charge Capture

City of Hope

6d•Remote

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. This is a Fully Remote Opportunity within the United States. The Supervisor, Charge Capture plays a critical role in ensuring accurate and timely charge entry across the CAP sites. This leader oversees a team of charge capture specialists and is responsible for driving productivity, maintaining high-quality standards, and implementing best practices that align with organizational goals. The Supervisor is responsible for identifying trends impacting charge capture and communicating with the sites supported. The Supervisor must be capable of mentoring the team while setting an example consistent with COH mission, vision, value and bond. The Supervisor must have strong understanding of CPT/HCPCS and CMS/payer billing guidelines. Reporting to the Senior Revenue Integrity Manager, this role is pivotal in optimizing revenue cycle performance and compliance.

Requirements

Must have high school diploma/GED
3 year Charge Capture or Coding experience in Hospital or Physician healthcare setting
2 years of lead/supervisory experience
Must have 3+ years of Charge Capture/Revenue Cycle experience in a hospital or physician healthcare setting

Nice To Haves

Associates degree in field is desirable
BA/BS degree Preferred
Epic Revenue Integrity, Hospital and/or Professional Billing (Resolute)
Training Courses in Strategic Pricing, Billing and Regulatory Compliance, Revenue Cycle
Prior Supervisory experience or demonstrated experience leading teams or initiatives is required

Responsibilities

Supervise and mentor a team of charge capture professionals across multiple facilities
Monitor daily operations to ensure timely and accurate charge entry
Conduct regular performance reviews and provide coaching for continuous improvement
Develop and implement standardized workflows, policies, and procedures for charge capture
Establish productivity benchmarks and quality metrics to measure team performance
Collaborate with clinical and financial departments to resolve charge discrepancies
Ensure adherence to regulatory guidelines and internal audit standards
Perform routine audits to identify trends, gaps, and opportunities for improvement
Partner with Revenue Integrity leadership to support compliance initiatives
Provide regular updates to the Senior Revenue Integrity Manager on team performance and operational issues
Prepare and present data-driven reports on productivity, quality, and charge capture outcomes
Serve as a liaison between charge capture staff and other departments
Participates in yearly budget preparation for the sites supported
Other duties as assigned