Supervisor - Centralized Accounting - Holman Vancouver

Holman•Vancouver, WA

4d•$83,570 - $119,085•Onsite

About The Position

Holman is looking for a Supervisor to join their Accounting Department in Vancouver, WA. This role involves leading, coaching, and developing a team responsible for high-volume operational workflows, ensuring accuracy, timeliness, and overall operational excellence. The supervisor will own day-to-day execution against established service levels, monitor operational metrics, and ensure team output is accurate and compliant with company policies. They will also be responsible for process governance, continuous improvement initiatives, and performing core supervisory responsibilities such as performance management and talent acquisition.

Requirements

3-5 years’ experience in the related area as an individual contributor
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines

Nice To Haves

Prior supervisory experience preferred
Bachelor’s degree preferred but not required.

Responsibilities

Lead, coach, and develop a team responsible for high-volume operational workflows, ensuring accuracy, timeliness, and overall operational excellence.
Own day-to-day execution against established service levels (SLAs), throughput targets, backlog goals, and quality expectations; monitor performance and take corrective action when metrics fall outside expectations.
Monitor operational metrics including workload volume, SLA performance, throughput, quality indicators, backlog aging, and productivity trends. Use data to drive staffing, coaching, prioritization, and escalation decisions.
Oversee and review team output to ensure work is completed accurately and in compliance with company policies, internal controls, and applicable standards.
Conduct regular reviews and quality checks of team deliverables to ensure completeness, consistency, and adherence to expectations.
Own and maintain process governance, including the development and ongoing enhancement of standard operating procedures (SOPs), documentation, and training materials.
Monitor team workflows and service channels to ensure timely, professional communication and effective escalation management.
Serve as a subject matter expert and primary escalation point for complex issues, policy interpretation, and exceptions requiring sound judgment.
Support and drive continuous improvement initiatives to enhance efficiency, quality, and consistency across processes and workflows.
Collaborate with leadership and cross-functional partners to assess workload, optimize resources, and implement process improvements.
Perform core supervisory responsibilities, including performance management, coaching and development, employee relations actions, and recognition efforts.
Participate in talent acquisition activities, including interviewing and providing hiring recommendations.
Manage team operations, including scheduling, timecard review, attendance, and time-off approvals in alignment with company policies.
Foster a culture of accountability, professionalism, collaboration, and strong customer service.
Lead by example, demonstrating leadership presence, ownership, and a commitment to team and organizational success.
Perform additional duties and special projects as assigned.