Supervisor, Center for Emergency Medical Services

The Ohio State University

1d • Onsite

About The Position

Under the direction of the Associate Director of Clinical Operations, the Supervisor, Center for Emergency Medical Services supports the identification and development of annual strategic goals and objectives and management of senior outreach coordinators to ensure development of the team, removal of barriers, and completion of administrative responsibilities within the department. The Supervisor participates in the development of clinical/operational strategy and is accountable for directing operations of business units they support. The Supervisor manages and coordinates multiple activities, including statistical, performance and managerial reporting, decision and budget support and quality, outreach, and research improvement initiatives. The Supervisor will be the main point of contact for internal and external needs that may arise for the department.

The Center for Emergency Medical Services (CEMS) at The Ohio State University Wexner Medical Center serves as an expert resource for all prehospital activity by conducting targeted outreach, providing expansive and comprehensive education, and finding innovative ways to improve quality in partnership with our emergency department, time critical disease clinical teams and local EMS. The Center for EMS supports the medical center in being the preferred partner of EMS providers throughout Ohio for Patient Care, Education and Research by creating long term collaborative relationships that improve people’s lives and are mutually beneficial to OSUMC and our EMS partners.

The Supervisor, Center for Emergency Medical Services, is a strategic leader responsible for optimizing day-to-day operations involving EMS arrivals across the health system. This role supports the overseeing of the Center for Emergency Medical Services (EMS), ensuring seamless coordination of outreach initiatives, quality of care, and educational development. In addition to driving process improvements and operational excellence, the Supervisor provides direct oversight of the senior outreach coordinators, fostering a high-performing team and ensuring alignment with organizational goals. This role is instrumental in establishing and maintaining standardized processes, workflows, and best practices. By ensuring consistency in bi-directional sharing of information, executing market-driven outreach, and targeted education promoting continuity of care, the Supervisory enhances efficiency, accountability, and collaboration across teams.

Requirements

• Bachelor’s Degree in Marketing, Health Education, Nursing, Healthcare, Health Services Administration, Business Administration or a related field.
• 3 years of relevant experience required.

Nice To Haves

• RN & or Paramedic Certification preferred.
• 4-8 years of relevant experience preferred.
• Experience in pre-hospital environment and people management experience preferred.
• Attends professional continuing education to remain up to date on best practices and technological innovations in the clinical disciplines.

Responsibilities

• Supports the identification and development of annual strategic goals and objectives.
• Manages senior outreach coordinators to ensure development of the team, removal of barriers, and completion of administrative responsibilities.
• Participates in the development of clinical/operational strategy.
• Accountable for directing operations of business units they support.
• Manages and coordinates multiple activities, including statistical, performance and managerial reporting, decision and budget support and quality, outreach, and research improvement initiatives.
• Serves as the main point of contact for internal and external needs that may arise for the department.
• Optimizes day-to-day operations involving EMS arrivals across the health system.
• Oversees the Center for Emergency Medical Services (EMS), ensuring seamless coordination of outreach initiatives, quality of care, and educational development.
• Drives process improvements and operational excellence.
• Provides direct oversight of the senior outreach coordinators, fostering a high-performing team and ensuring alignment with organizational goals.
• Establishes and maintains standardized processes, workflows, and best practices.
• Ensures consistency in bi-directional sharing of information.
• Executes market-driven outreach and targeted education promoting continuity of care.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level