Supervisor, Case Management
About The Position
Under minimal supervision, the Case Management Supervisor oversees technical, administrative and program support while ensuring exemplary customer service is provided to parents, providers and program participants. This role is responsible for managing staff performance, workflow and development through coaching, training and performance evaluations. The Case Management Supervisor exercises independent judgment in completing assigned tasks in alignment with agency policies, standards, and funding requirements. Additionally, the Case Management Supervisor works with various program departments, serving as a liaison between teams, collecting and analyzing activity data, preparing reports, attending meetings, and handling special projects. This position also represents the Program Manager as needed.
Requirements
- High School Diploma with 7 years of industry experience, including 1 year in a leadership role or Associate’s degree with 5 years of industry experience, including 1 year in a leadership role or Bachelor's degree with 3 years of industry experience, including 1 year in a leadership role or An equivalent combination of education and experience that supports successful performance in the role
- Experience in case management required.
- Demonstrated computer skills are essential due to the frequent use of computer programs to perform daily duties. Intermediate to advanced level of proficiency in Windows, Excel, Access, and Word required.
- This position requires 10% travel. Travel may include driving to other CCRC offices for training, conferences, coverage or events. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.
- Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting, Health Clearance, MVR / DMV clearance in accordance with CCRC’s liability insurance provisions, Child Development Permit, CPR / Pediatric CPR certification, Federal Debarment Checks.
Nice To Haves
- Associate/Bachelors preferred.
- Experience in public assistance programs is preferred.
- Experience working with case management and protective services is a plus.
- Knowledge of state assistance programs, financial assistance programs, Resource & Referral programs and other programs, with emphasis in childcare issues and an understanding of 'program requirements' of state-supported child care programs is highly desirable.
Responsibilities
- Direct Supervision & Leadership
- Document Processing & Data Entry
Benefits
- Medical, Dental, Vision, and Voluntary Life Insurance
- Basic Life Insurance and Long Term Disability paid for by CCRC
- Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
- Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
- Opportunities for learning and professional development, including education reimbursement
- Employee Assistance and Wellness Programs
- 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
