Case Management Supervisor

Hampton-Newport News Community Services Board•Hampton, VA

1d•Onsite

About The Position

The Case Management Supervisor (Intensive Care Coordination) provides day-to-day oversight of intensive care coordination and case management services for children, adolescents, adults, and families impacted by serious emotional disturbance, mental illness, intellectual/developmental disabilities, and substance use disorders. This position ensures services are timely, compliant, and clinically appropriate while strengthening staff performance and program results. Since 1971, Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders. Case Management is a vital part of the H-NNCSB service delivery system, serving as a unifying link between families, children, and the supports they need. Intensive Care Coordination (ICC) offers a higher level of support, including clinical assessments and level-of-care determinations, for individuals diagnosed with a Serious Emotional Disturbance (SED) or an Intellectual or Developmental Disability (IDD).

Requirements

Bachelor’s degree in Human Services such as Social Work, Psychology, Sociology, or Counseling.
Three (3) years of experience providing case management services to the assigned client population.
Must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Responsibilities

Provides day-to-day oversight of intensive care coordination and case management services for children, adolescents, adults, and families impacted by serious emotional disturbance, mental illness, intellectual/developmental disabilities, and substance use disorders.
Ensures services are timely, compliant, and clinically appropriate.
Strengthens staff performance and program results.
Supervises approximately 6–8 Case Managers.
Guides clinical assessments, service planning, utilization management, and crisis support.
Coordinates hospital liaison and discharge planning.
Assigns and balances team caseloads.
Trains and onboards staff.
Partners with community stakeholders (including courts, law enforcement, and health providers).
Monitors unit expenditures.
Recommends program/policy improvements.