(REMOTE) Supervisor, Case Management, Leave of Absence Administration

Trinity Health•Livonia, MI

23d•$36 - $55•Remote

About The Position

Frontline, department-based. Supervises daily functions of assigned department. Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. The leader demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. Essential Functions Our Trinity Health Culture : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management / review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Communication: Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts. Environment: Performs work in an environmentally safe, professional & healthy manner. Self-monitors & initiates corrections & / or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role Delivers high-quality, accurate service to enhance the colleague experience, acting as a key resource for escalated concerns related to Leaves of Absence, including FMLA, ADAAA & disability-related accommodations. Provides proactive guidance to leaders and colleagues for the duration of the leave. Provides strategic guidance & subject matter expertise on leave programs, partnering with legal, labor relations, HR consultants & vendors to resolve complex cases, reduce risk exposure & ensure compliance with federal, state & local regulations. Oversees & supports the implementation of leave-related policies, procedures & technologies. Responsible for documenting process workflows, creating job aids & supporting implementation activities. Ensures all process documentation & internal resources are current & readily accessible to all appropriate teams. Functions as an operational leader within the HR Service Center by supervising workstreams, supporting day-to-day activities & serving as an escalation point. Responsible for team management, including hiring, performance evaluations & employment decisions. Operates as a backup to the manager when needed. Serves as the primary escalation point & subject matter expert for all complex leave & ADAAA cases, ensuring thorough evaluation & resolution of workplace accommodation requests. Provides expert consultation on the interactive process, partnering closely with managers, HR consultants, Legal & Colleague & Labor Relations to ensure compliance with federal, state & local disability laws. Applies advanced knowledge of ADAAA, FMLA, union contracts, benefits design & organizational policies to guide decision-making & minimize risk. Supports delivery of specialized HR services within the Service Center, with a strong emphasis on equitable, legally sound leave & ADAAA case management. Manages complex, escalated cases. Reviews documentation & partners with appropriate cross functional teams to resolve cases & minimize exposure & risk. Maintains expert knowledge through active involvement in HR networks & user groups, staying informed on legal updates & industry best practices relevant to leave management, including state and union requirements Collaborates on reporting & analytics, gathering data to assess performance metrics, identify trends & support decision-making. Prepares & delivers regular updates to HR leadership & regional management teams. Leads meetings & webinars delivering to both small & large audiences. Leads or contributes to special projects, such as onboarding for acquired entities, process transformation & system rollouts, ensuring coordinated communication & timely execution. Supports a culture of confidentiality, compliance & respect, consistently upholding privacy regulations such as HIPPA and internal data protection standards.

Requirements

Must possess a comprehensive knowledge of Human Resources, as normally obtained through a Bachelor's degree in a field requiring analysis, at least four (4) years of progressively more responsible related work experience & / or an equivalent combination of education & experience.
Must possess considerable & in-depth knowledge of benefits & well-being & related payroll laws & regulations (ERISA, HIPAA, FMLA, ADAAA & federal / state / local laws).

Nice To Haves

Certifications related to Absence Management & / or Human Resources.
Experience working in multiple software / computer systems, such as UKG, Kronos, Workday, Microsoft Teams, Microsoft Office (Word, Excel, PowerPoint) & comfortable learning new systems as needed.
Presentations of data-driven reports.

Responsibilities

Supervises daily functions of assigned department.
Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care.
Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff & department effectively.
Participates in & contributes to the performance management / review process.
Implements departmental plans & priorities identified by accountable leaders.
May participate & recommend in the hiring & selection process.
Responds promptly & directly to meet or exceed customers’ needs.
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling & assignment.
Reviews & approves administrative functions (time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Employs effective & respectful written, verbal & nonverbal communications.
Develops an environment of mutual confidence & trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional & healthy manner.
Self-monitors & initiates corrections & / or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Helps to create a positive work environment that promotes productivity.
Accountable for continuous self-development & supporting the growth of others.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Delivers high-quality, accurate service to enhance the colleague experience, acting as a key resource for escalated concerns related to Leaves of Absence, including FMLA, ADAAA & disability-related accommodations.
Provides proactive guidance to leaders and colleagues for the duration of the leave.
Provides strategic guidance & subject matter expertise on leave programs, partnering with legal, labor relations, HR consultants & vendors to resolve complex cases, reduce risk exposure & ensure compliance with federal, state & local regulations.
Oversees & supports the implementation of leave-related policies, procedures & technologies.
Responsible for documenting process workflows, creating job aids & supporting implementation activities.
Ensures all process documentation & internal resources are current & readily accessible to all appropriate teams.
Functions as an operational leader within the HR Service Center by supervising workstreams, supporting day-to-day activities & serving as an escalation point.
Responsible for team management, including hiring, performance evaluations & employment decisions.
Operates as a backup to the manager when needed.
Serves as the primary escalation point & subject matter expert for all complex leave & ADAAA cases, ensuring thorough evaluation & resolution of workplace accommodation requests.
Provides expert consultation on the interactive process, partnering closely with managers, HR consultants, Legal & Colleague & Labor Relations to ensure compliance with federal, state & local disability laws.
Applies advanced knowledge of ADAAA, FMLA, union contracts, benefits design & organizational policies to guide decision-making & minimize risk.
Supports delivery of specialized HR services within the Service Center, with a strong emphasis on equitable, legally sound leave & ADAAA case management.
Manages complex, escalated cases.
Reviews documentation & partners with appropriate cross functional teams to resolve cases & minimize exposure & risk.
Maintains expert knowledge through active involvement in HR networks & user groups, staying informed on legal updates & industry best practices relevant to leave management, including state and union requirements
Collaborates on reporting & analytics, gathering data to assess performance metrics, identify trends & support decision-making.
Prepares & delivers regular updates to HR leadership & regional management teams.
Leads meetings & webinars delivering to both small & large audiences.
Leads or contributes to special projects, such as onboarding for acquired entities, process transformation & system rollouts, ensuring coordinated communication & timely execution.
Supports a culture of confidentiality, compliance & respect, consistently upholding privacy regulations such as HIPPA and internal data protection standards.