Leave of Absence Specialist

T-Mobile • Overland Park, KS

10d • $21 - $38 • Hybrid

About The Position

This position reviews, assesses and processes exception time for employees who are on a leave of absence in compliance with state and federal regulations and company policies for T-Mobile US employees. (Including, but not limited to FMLA, Military, and Company leave of absence.). Interacts with various internal and external partners on questions related to leave of absence and disability situations.

Requirements

• 3+ years experience in Human Resources (Required)
• 1-2 years prior experience in Customer Service role (Required)
• Communication both verbal and in writing in an articulate, thorough responsive manner. Demonstrated skill in written correspondence both through e-mail and formal letter writing. (Required)
• Attention to detail and passion for high-quality work product. (Required)
• Customer Service skills to handle the sensitive and delicate personal situations that involve leave and disability. Builds commitment and overcomes resistance. Provides timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Bachelor's Degree OR combination of education and experience deemed equivalent (Preferred)
• Acceptable areas of study include Human Resources or related field (Preferred)
• 1- 2 years of experience in administering, assessing and coordinating mandated leaves, return to work and disability accommodation related to employment. (Preferred)
• Professional in Human Resources (PHR) (Preferred)

Responsibilities

• Reviews and enters exception time into our timekeeping system based on established leave related policies.
• Researches leave of absence dates with vendor to ensure accurate payment while the employee is on a leave of absence.
• Compiles leave of absence claim history for Legal related inquiries.
• Reviews, completes and submits state disability forms for employees to the state specific disability program.
• Manages ServiceNow tickets to trouble shoot employees’ questions related to leave and exception time, return to work issues, data corrections and other leave and pay related questions.
• Communicates with our vendor, employees, managers and HR regarding leave of absence related decisions.
• Periodically audits claim leave start and end dates across multiple systems to ensure data accuracy.
• Manages difficult situations with a professional and ethical demeanor (for example escalations, fraud, and guidance on employee action, EEOC or legal investigations).
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
• Ensures accurate LOA status in HR, Timekeeping and Payroll databases.
• Provides effective service, consultation and resolution of employee relation inquiries involving exception time while on leave, including workers’ compensation, complex FMLA matters and leaves related to federal/state and local regulations.
• Regularly consults with T-Mobile's HR partners to ensure consistent application of exception time while on leave.
• Provide timely research and response to medium to high-level complex inquiries.
• Interacts with various internal and external partners including disability vendors, medical community, payroll, compensation/commissions, legal, workplace relations, workers compensation, loss prevention and others to ensure timely processing of LOA requests.
• Advises management of trends, problems, as well as recommended course of action.
• Communicates effectively with our vendor to ensure accuracy of data and claim determination.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level