Specialist, Leave of Absence

Genuine Parts Company•Jacksonville, FL

About The Position

The Leave Management Specialist is responsible for administering the leave and absence programs for all Genuine Parts Company employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee’s HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

Requirements

3-5 years’ experience in leave management and/or employee benefits
3-5 years’ prior relevant experience in a call center or service center environment
Superior Customer Service skills
Excellent oral and written communication skills
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation
Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
Detail oriented and able to multi-task
Proficient computer skills (Microsoft Word, Microsoft Excel)
Dependable and willingness to learn
Team player with a positive attitude

Responsibilities

Provide information regarding Leave of Absence policies, guidelines, and legislation
Receive and process all Leave requests
Assess, adjudicate, track, and monitor all Leave claims
Complete and ensure accurate documentation for all Leave activities
Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)
Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job
Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements
Log all interactions in the case management system and/or leave management system
Abide by documented standardized best-practice processes when handling inquiries, transactions, and requests
Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions, and requests
Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
Display dependability by being punctual and achieving an appropriate level of attendance
Attend and participate in on-going training to support the ever-changing environment
Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase