Supervisor - Caregiver Program
About The Position
Greenwich House is seeking a dynamic, detail-oriented individual as Supervisor to support the Heights & Hills Caregiver Program. In this role, the Supervisor helps ensure program compliance, strengthen staff engagement, and serve as a key partner to both the Caregiver Program Director and staff. Working closely with the Caregiver Program Director and staff, the Supervisor supports the day-to-day operations of the Heights and Hills Caregiver Program, which serves caregivers in Brooklyn. The role also helps promote participation across program offerings and serves as a liaison to other agency programs, partner organizations, and the broader community in support of program activities and services. This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.
Requirements
- Master's Degree in Social Work or related field
- 2 years of Supervisory Experience
- Ability to work both independently and as part of a team.
- Detail-oriented with the ability to perform effectively under pressure.
- Demonstrated cultural competency and commitment to working in diverse communities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), email communication, Canva, Adobe, WordPress, Constant Contact, Vive and ADP.
Nice To Haves
- Bilingual (Chinese or Spanish preferred)
- Sifi – Preferred
Responsibilities
- Provide direct supervision, coaching, and performance support to a team of four staff members, fostering accountability, professional growth and high-quality service delivery.
- Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
- Guide and support staff interventions in complex, high-risk, or crisis situations.
- Work closely with Caregiver Program Director to ensure compliance with NYC Aging Program Standards
- Monitor staff compliance with required in – service trainings, certifications and professional development requirements and support timely completion.
- Provide direct client support and coverage in the absence of Team members, as needed.
- Prepare, review, submit agency required program reports, data summaries, and other administrative documentation in a timely and accurate manner.
- Assist with Program budget monitoring tracking of program related expenditures in collaboration with leadership.
- Support quality assurance efforts including case reviews, documentation compliance and workflow improvement initiatives.
- Assist with staff onboarding, orientation mentoring and ongoing training
- Offer recommendations for program growth
- Identify ways to streamline systems and provide more efficient services
- Collaborate with Program Director and Caregiver team members to maintain, update and enhance program related website content and digital resources.
- Co-host program workshops and special events, including oversight of participant registration, reminder communications, facilitator introductions and virtual session management.
- Assist Caregiver Director with operational coverage and guidance to intake coordinator, ensuring continuity of services, timely response to referrals, and effective workflow management.
- Represent program leadership at internal and external meetings as delegated and provide leadership coverage in absence of the Program Director.
Benefits
- medical/dental/vision insurance
- 403(b) plan
- generous paid time off
- exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
