Program Supervisor

Behavioral Health Services North•Plattsburgh, NY

7d•Onsite

About The Position

This position provides fiscal, programmatic and operational oversight of the Breakthrough II Apartment Treatment Program, a 45-bed OMH Licensed housing program that assists adults living with serious mental illness develop the skills to transition to independent living. Supervisor works collaboratively with BHSN team members/departments including but not limited to Director, Nursing, Crisis, Finance, Clinic and Facilities Department to help lead and support the team and those we serve.

Requirements

Master’s and/or Bachelor’s degree in human services related field OR Associate’s degree in human services related field AND 3 years’ experience in human services OR High School Diploma AND 5 years’ experience in human services
Case Management and/or care coordination experience
Experience with crisis resolution and strong de-escalations skills required
Strong interpersonal, communication, time management, problem solving, leadership, supervisory and organizational skills required
Supervisory Management experience required
3 years’ experience with vulnerable population required; experience working with individuals recovering from severe mental illness and/or substance use disorders strongly preferred
Proficient in Microsoft Office software such as MS Word & Excel are required
Reliable transportation to transition between varying program sites required
Must be able to lift up to 25 lbs and have the ability to climb and descend stairs
Ability to work a flexible schedule to accommodate the needs of the program, including non-traditional business hours
Participate in lifting and moving resident’s belongings
Valid NYS driver’s license, acceptable to BHSN insurance carrier, for required local travel
CPR and NARCAN certification required within 60 days of employment

Responsibilities

Oversees the daily operations of the Apartment Program to ensure resident/program needs are met.
Facilitates, develops and assists with mentoring, on-boarding, training, supervising and monitoring Apartment Program staff and interns.
Establishes and coordinates staff schedule to ensure adequate coverage is maintained to ensure resident needs are met.
Collaborate and communicate effectively with team members to ensure resident needs are met including but not limited to coordination of mental health/substance use/primary care services, obtaining funding, transportation, linkage to other services, care coordination and discharge planning.
Coordinates and communicates all aspects of admissions and discharges to the team.
Participate in internal and/or external committees as needed to inform and/or screen potential Breakthrough II OMH licensed housing applicants for eligibility and preference for admission.
Works collaboratively with Residential Funding team, Finance Department and outside agencies to ensure resident funding/insurance is in place prior to or upon admission and throughout program stay to obtain/maximize program fee and Medicaid revenue; oversees program finances to ensure fiscal responsibility and that resident monies are received and documented accordingly.
Direct oversight of Breakthrough II Administrative Assistant(s), Breakthrough II Peer Engagement Specialist(s), Breakthrough II Crisis Intervention Specialist, Senior Apartment Program Case Manager, Apartment Program Case Managers, and interns.
Works collaboratively with internal and external entities to coordinate, communicate and reinforce integrated residential and medical treatment to ensure client coordination of care is occurring.
Ensures and monitors that monthly site safety checks and resident fire drills are completed correctly and any deficiencies resolved promptly to ensure a safe and clean living environment.
Collaborates with participating landlords to resolve tenant/landlord disputes, maintain safe environments, review and negotiate lease renewals.
Collects and organizes various data throughout the year as requested (i.e. client satisfaction surveys, occupancy rates, annual reports, etc.).
Participates, facilitates and ensures accurate documentation of all staff meetings.
Collaborate and coordinate with Adult Residential Nursing team to insure the implementation, integrity and monitoring of medical management program for the Apartment Program is occurring.
Ensures that regularly scheduled treatment team meetings are scheduled and Apartment Program team members are participating and effectively communicating outcomes to team members to ensure resident’s needs are met; additionally may coordinate and participate in treatment team meetings.
Provides, monitors and ensures that all participants receive restorative services as indicated on their service plan and accurate documentation of services in a timely manner in accordance with Federal/State regulations and BHSN policies/procedures.
Monitor and report outcomes/Quality Management activity.
Observe the resident self-administration of medication according to established protocols.
Works with Adult Residential Nursing Team to maintain accurate medication records, storage, handling and monitoring of medications.
Assist residents in maintaining safe and sanitary dwelling and promptly report facility/apartment maintenance issues as appropriate to insure a safe living environment for tenants.
Adjusts schedule to meet the needs of the program and ensure support services are provided.
Complies with all BHSN and regulatory policies and procedures.
Collaborate with Compliance Department to ensure timely and accurate reporting of incidents and to preserve the integrity of the program in accordance with State, federal and company policies and procedures.
Provides and accurately documents direct support services with individuals in accordance with individualized service plan and in accordance with Federal/State regulations and agency policies/procedures.
Review and sign off as qualified mental health staff on all service plans developed by staff to ensure they meet regulations and they promote resident independence, choice and outcomes.
Attend various meetings with internal and external community partners.
Additional duties as assigned within the scope of this job description.