Supervisor, Relative Caregiver Program

CHILDHELP•Knoxville, TN

1d•$60,000 - $62,000•Onsite

About The Position

Childhelp is seeking a dedicated Relative Caregiver Program Supervisor to provide daily leadership, support, and oversight to our team of Relative Caregiver Program Care Coordinators. In this role, you will lead a team of 5–6 direct reports, driving service quality, ensuring regulatory compliance, and upholding Childhelp’s mission to support children and families. You will play a vital role in staff development, quality assurance, program collaboration, and ensuring our team delivers high-quality, compassionate care aligned with state, federal, and accreditation standards.

Requirements

Master’s degree in Social Work (MSW) or a related field, plus 2+ years of experience in child welfare, social work, or casework.
Bachelor’s degree in Social Work (BSW) or a related field, plus 3+ years of experience in child welfare, social work, or casework.
Must successfully pass fingerprint background screenings through the Department of Justice (DOJ), FBI, and Child Abuse Index.

Nice To Haves

Demonstrated experience supervising, mentoring, or leading casework teams.
Deep knowledge of child welfare standards, trauma-informed care, and family preservation models.
Strong emotional stability, crisis-management abilities, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.

Responsibilities

Direct, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.
Drive implementation and maintain strict fidelity to the Childhelp model of care.
Lead hiring, interviewing, and functional onboarding of new program staff.
Set performance goals, conduct regular supervision meetings, deliver constructive feedback, and perform annual appraisals.
Oversee ongoing training, professional development, and performance recognition for direct reports.
Manage workload distribution, assign cases, and monitor assignment progress.
Apply corrective actions and resolve workplace complaints or issues in collaboration with HR and leadership.
Perform regular quality reviews of client documentation, including assessments, treatment/service plans, case notes, and discharge summaries.
Ensure program adherence to state licensing, federal regulations, and accreditation standards.
Collect and analyze program data to drive continuous quality improvement across services.
Maintain complete and timely service delivery documentation.
Maintain continuous availability for staff supervision, consultation, and crisis support.
Build and sustain strong professional partnerships with community agencies and external stakeholders.
Exercise sound, independent judgment and maintain composure in high-stress or deadline-driven situations.
Serve as a positive role model by actively participating in required meetings, trainings, and leadership initiatives.