Supervisor - Care Coordination Innovation Care Partners

HonorHealth•Mountain View, AZ

8d•Onsite

About The Position

The Supervisor of Care Coordination is an integral member of the care management team and coordinates daily operations and assignments for care coordinators. The position works collaboratively with Care Coordination program management, providers, care coordinators, and other health care professionals and agencies to support smooth, compliant operations within the intensive outpatient care model and its guardrails. The supervisor supports care coordinators in identifying readmission risks and outpatient barriers to care, including home support, medication management, expectations, and onboarding of new practices. The role helps coordinate hospital discharge planning, monitors care coordination activity, supports effective post-hospitalization monitoring and follow-up, and ensures appropriate documentation, case closure, and program enrollment. It also promotes integrated, collaborative care and effective communication and handoffs among patients, families, providers, care teams, and payer or employee-plan care management partners. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is based at Innovation Care Partners, 8901 E Mountain View Rd, Scottsdale, Arizona 85258.

Requirements

Associate degree or health care-related advanced education.
One year as a Care Coordinator or supervisory experience in a clinical setting.
Current and valid Basic Life Support (BLS) certification required.
Current and valid State Fingerprint Clearance Card (FPC) required.

Nice To Haves

Two years as a Care Coordinator with leadership experience.

Responsibilities

Assist care coordinators in identifying readmission risk and outpatient barriers to care, including home support, medication management, expectations, and onboarding of new practices.
Coordinate with hospital case managers regarding discharge plans.
Monitor care coordinators’ engagement with the intensive outpatient care model.
Ensure effective post-hospitalization telephone monitoring and maintenance of transitional care management appointments for enhanced billing.
Review documentation, case closure appropriateness, and program enrollment volumes.
Facilitate daily operations for assigned care coordinators, including caseload management, compliance with post-hospital outpatient follow-up appointments, and development of super visits and shared action plans.
Communicate information about inpatient stays and discharge plans to patients’ primary care providers, office care managers, and health coaches.
Ensure effective transition and final handoff to the patient’s primary care provider and office-based care manager or health coach.
Coordinate with employee-plan organizations or payer care management regarding desired or required support.
Promote collaboration and communication among health care team members, patients, families, and significant others to ensure integrated care services are appropriate and beneficial to the population served.
Use active listening, behavioral motivation interviewing (BMIT), open-ended questions, and guided care goal setting with patients; ensure care coordinators use BMIT.
Maintain regulatory and compliance education requirements, participate in continuing education and quality improvement activities, and develop and maintain a Clinical Scorecard.
Perform other duties as assigned.