Supervisor, Cage-NonEx

Churchill Downs•Oxford, ME

1d•Onsite

About The Position

Oxford Casino Hotel is seeking a Supervisor for Cage-NonEx. This role is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook and Reward’s Club operations. The position involves providing outstanding guest service, ensuring compliance with all policies and procedures, and training team members. The supervisor will also handle administrative duties, promote a positive guest service environment, investigate and resolve discrepancies, and perform random audits. A key aspect of this role is ensuring compliance with the company's Anti-Money Laundering (AML) Program and its regulations.

Requirements

High school diploma or general education degree (GED) required.
Successfully pass a pre-employment background check.
Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
Three (3) years of cash handling experience required.
Three (3) years of guest service experience required.
The ability to evaluate situations and make effective, sound decisions and problem solve is required.
Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

Nice To Haves

Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.

Responsibilities

Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
Provides training and professional career development of Cage Cashiers and Vault Cashiers.
Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
Demonstrate the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner always leading by example.
Verifies the casino bank deposit.
Performs random audits of Cage Cashiers to ensure compliance with specified department policies and procedures and internal control compliance.
Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
Maintains courteous and effective working relationships with others.
Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
Performs all other duties as assigned.