Cage Supervisor

Hollywood Casino Joliet • Joliet, IL

15h • Onsite

About The Position

Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with internal Contrond company procedures. This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.

Requirements

• High School Diploma/GED; or one to two years of customer service-related experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Nice To Haves

• 1-2 years of Casino Cage or related experience preferred.

Responsibilities

• Tests time stamps and jet sorts.
• Reviews staffing levels and guest flow and assigns work areas to staff.
• Reviews and approves check-cashing transactions as required.
• Monitors checkout money to determine fill requirements.
• Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances.
• Investigates equipment or facility problems and notifies Shift Manager.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Trains new team members and updates all team members on new procedures or policies.
• Other duties as assigned

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED