Supervisor, Cage-Ex

Churchill Downs Incorporated•Terre Haute, IN

18h•Onsite

About The Position

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars. The company offers competitive pay and comprehensive benefits to its team members. The Supervisor, Cage-Ex is responsible for training and supervising Cage Services Representatives, ensuring good customer relations, enforcing policy and procedures, and ensuring internal controls are followed in the assigned area.

Requirements

Ability to perform each essential duty satisfactorily.
Ability to solve practical problems and deal with employee and guest issues.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Intermediate PC skills, spreadsheets, internet and e-mail.
Microsoft Office experience required.
Ability to learn new software as needed for operations.
Ability to obtain and maintain appropriate licensing from the Indiana Gaming Commission.
Ability to effectively guide, train, communicate and performance manage subordinates when necessary.
High School Diploma or equivalent.
One year of supervisory/management experience required in banking, cash handling or equivalent casino experience.
Knowledge and ability to evaluate internal controls.
Thorough knowledge of the points system.

Nice To Haves

College degree

Responsibilities

Supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, posting and payments on all counter checks, deposits and withdrawals.
Monitor cash levels in all Cage locations including the main bank and employee bank.
Supervise large payouts by Cage Services Reps.
Make recommendations for changes to policies and procedures in order to improve efficiencies.
Document attendance and variances, review employee files and prepare corrective action documentation.
Complete daily cash accountability logs, give performance feedback and employee disciplinary actions.
Responsible for charting attendance, issuing corrective actions and approval of weekly schedules and vacations.
Prepare funds transfers, ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows, main bank and employee bank.
Receive chip inventory and be responsible for movement of gaming chips between storage locations.
Ensures compliance with AML.
Issue manual counter checks for table games and slots if the computer system is off line.
Ensure preventative maintenance is performed on equipment in the Cage.
Maintain confidentiality of all casino operations data.
Responsible for informing Cage management of all incidents or disputes related to patrons, employees and inter-departmental issues.
Responsible for processing credit applications, running credit reports, bank reports and gaming reports.
Supervise all point adjustments and resolve customer issues.
Provide Cage staff with marketing information.
Supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run time errors.
May issue a complimentary/promotional expense in accordance with the approved comp matrix.
Provide training support of kiosk functions and promotions.
Supervise the enrollment of new members in the Players Club and answers account questions.
Other duties as assigned.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development