Cage Supervisor

Hollywood Casino Aurora•Aurora, IL

About The Position

The cage supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor achievements of performance and profit objectives. The ideal candidate for this position is someone with previous cage cashier or cage supervisor experience. The candidate should be reliable, trustworthy, and willing to adhere to casino policies.

Requirements

Must be at least 21 years of age
Associate degree (A.A.) or equivalent; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience
Must be proficient in Microsoft Office applications (Word, Excel, Outlook)
Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate
Ability to write reports, business correspondence, and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff, and colleagues and resolve conflicts
Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems)
Ability to deal with problems involving several concrete variables in standardized situations
Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TiPS training
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier

Responsibilities

Assists in creating effective and efficient schedules
Responsible for assisting in the budget process for the department, providing recommendations, ensuring compliance to departmental budget initiatives, and reporting budget concerns to manager
Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift
Reviews and approves Cage documentation based on established levels of authorization in absence of a manager on assigned shift
Responds to guest inquiries while monitoring and applying service recovery within authorized levels
Conducts investigations into variances, violations of internal controls, and violation of reporting requirements
Prepares/reviews currency transactions reports
Verifies vault accountability at end of shift
Verifies Credit line availability
Reviews multiple transactions logs for accuracy
Responsible for verification of Main Bank and Window Cashier drawers
Authorizes checks
Prepares customer deposit and safekeeping log
Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees regarding performance
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
Determines work procedures and expedites workflow
Responsible for employee performance (disciplining, coaching, counseling)
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures
Maintains strict confidentiality in all departmental and company matters

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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