SUPERVISOR BUSINESS SERVICES & STRATEGIC PLANNING

City of Toronto•Toronto, ON

1d•CA$105,241 - CA$146,191•Onsite

About The Position

The City of Toronto’s Social Procurement Program leverages the organization’s purchasing power to advance inclusive economic development, while continuing to deliver best value for the public. By integrating social considerations into procurement planning, solicitation, and contract management, the program tackles barriers to equal opportunity while strengthening the City’s supply chain and advancing workforce development initiatives. The program supports local economic growth in partnership with Indigenous, Black and equity-deserving communities. As the Supervisor, Business Services and Strategic Planning, you’ll play a central role in that work. Every effort will be made to choose the right candidate(s) to represent the diversity of the community and support advancement of the City’s Reconciliation Action Plan. Reporting to the Manager, Policy and Program Planning, you’ll lead a team that shapes how the division plans, operates, measures success, and delivers value. You will oversee program administration related to social, Indigenous, innovative and sustainable procurement. This includes business process re-engineering and modernization; outreach and engagement with suppliers; and performance measurement. This role is ideal for someone who thrives at the intersection of people leadership, program delivery, and strategic problem-solving and who enjoys turning complex ideas into practical, high‑impact outcomes.

Requirements

Proven people‑leadership experience, ideally in a large and complex organization, with public‑sector experience as a strong asset.
Successfully led programs and initiatives involving strategic planning, evaluation, training, communications, and analytics or business intelligence tools.
Comfortable juggling multiple, diverse projects in fast‑paced, deadline‑driven environments.
Experience advancing equity, reconciliation, and inclusive approaches in your work.
Communicate clearly and confidently, whether drafting reports and briefing notes or presenting to senior leaders, Councillors, and external partners.
Understand the public sector landscape, including procurement legislation and policy (especially social and sustainable procurement), employee and labour legislation, collective agreements, and occupational health and safety requirements.
Knowledge of Indigenous cultures and histories, and experience working with Indigenous communities, is a strong asset.
Sound judgment, strategic thinking, and a collaborative mindset along with the ability to turn ideas into action and lead change that makes a real difference.
Supervisory experience in a major public or private sector organization.
Considerable experience in program administration, including strategic planning, program evaluation, training and program communications and the development and maintenance of analytical/business intelligence tools.
Experience leading multiple and diverse projects in a detail- and deadline-oriented environment.
Experience implementing equity and reconciliation initiatives.
Ability to prepare comprehensive reports, briefing notes and professional presentation material.
Exceptional oral and written communications skills with the ability to work effectively with senior management, other orders of government, and Councillors and their staff.
Understanding of public procurement-related legislation and policy, including social and sustainable procurement, would be an asset.
Knowledge of Indigenous cultures, contemporary and historical issues, including awareness of cultural teachings and experience working closely with Indigenous communities would be an asset.
Knowledge of the Occupational Health & Safety Act and Regulations.

Nice To Haves

Previous governmental experience would be an asset.
Knowledge of Indigenous cultures, contemporary and historical issues, including awareness of cultural teachings and experience working closely with Indigenous communities would be an asset.
Understanding of public procurement-related legislation and policy, including social and sustainable procurement, would be an asset.

Responsibilities

Lead and inspire a team, setting clear direction while fostering collaboration, continuous learning, innovation, and high standards of performance.
Manage day‑to‑day operations, assigning and reviewing work, providing operational oversight for Indigenous procurement initiatives, approving vacation and overtime, evaluating performance, approving salary increments, addressing grievances, and recommending disciplinary action when required.
Be responsible for the financial health of your portfolio, contributing to and administering budgets and developing business cases.
Guide the delivery of divisional programs and initiatives across critical areas such as social, Indigenous, innovative and sustainable procurement; strategic and business planning; process re‑engineering; systems sustainment; analytics and performance measurement; and communications.
Lead operational projects end‑to‑end keeping them on schedule, on budget, and aligned with divisional goals while also overseeing other assigned projects to ensure strong teamwork, quality, accountability, and results.
Develop and implement innovative solutions that support digital modernization, process improvements, and effective change management.
Design and apply sustainment models that fit divisional and client needs, lead system adoption efforts, and continuously improve efficiency, effectiveness, and accountability.
Develop performance measures and dashboards, applying business analytics, and translating insights into actionable recommendations that strengthen service delivery.
Evaluate and streamline business processes for implementation across the division.
Handle confidential and sensitive information related to staff, resources, finances, policies, and strategies.
Ensure operational and administrative processes meet regulatory and quality assurance standards, while building and maintaining strong internal controls, oversight mechanisms, and compliance supports both within the division and for client divisions.
Work closely with divisional leadership, sector partners, client divisions, and others to promote innovation, develop and oversee service agreements and procurement activities, manage issues, and maintain client satisfaction.
Ensure communications are integrated, consistent, accessible, and grounded in equity, reconciliation, and inclusion.
Inform program changes, new structures, and pilot projects.
Coordinate cross‑divisional initiatives on behalf of senior management.
Track Council decisions and advise leadership on their implications.
Provide expert guidance on procurement, business planning, benchmarking, performance measurement, and program evaluation.
Represent the division on key corporate and divisional initiatives.
Maintain strong relationships with internal and external stakeholders (including other orders of government, boards, agencies, suppliers, and senior leaders).
Support enterprise‑wide initiatives led by the Manager, Director, and Chief Procurement Officer.
Recommend organizational changes that help the division meet evolving goals.
Maintain a deep and current understanding of City and divisional policies, priorities, and operational issues.