Supervisor - Business Office Physician Network

HonorHealth•Phoenix, AZ

21h•Onsite

About The Position

Great care starts with great people. At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. This role supervises personnel assigned to billing and collections for physician practices. Business operations are to be within confines of state and meet all federal regulations. Responsible for monitoring productivity and quality guidelines for billing and collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. Plan, organize and supervise the daily operations of insurance and self pay billing and collections, payment posting and account reconciliation teams for all lines of business. Will project a professional image, to include appearance, confidence, knowledge, and organization of work.

Requirements

High School Diploma or GED Required
5 years multi-specialty physician billing and collections experience or front office experience in a medical practice Required

Nice To Haves

Associates Preferred
3 years experience in central billing office or physician office setting. Preferred

Responsibilities

Supervises personnel assigned to billing and collections for physician practices.
Responsible for monitoring productivity and quality guidelines for billing and collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures.
Plan, organize and supervise the daily operations of insurance and self pay billing and collections, payment posting and account reconciliation teams for all lines of business.
Will project a professional image, to include appearance, confidence, knowledge, and organization of work.
Supervises employees in area of responsibility including assisting in hiring, training, evaluating and personnel development, including corrective action when necessary.
Supervises assigned personnel in the Revenue Cycle.
Assists with monitoring employee productivity and quality of work.
Leads daily DMS and team huddles.
Keeps an open line of communication with staff and leadership.
Tracks and audits A/R on an aging rotation.
Assigns and monitors A/R work.
Supervises collector work files for account activity and productivity as well as quality of work.
Reviews and resolves the more difficult customer service complaints.
Identify and work with other teams to correct potential problems of the billing process.
Provide feedback to clinics on revenue cycle concerns.