Supervisor, Billings and Collections

AHS Staffing•Frisco, TX

57d•$70,000 - $80,000

About The Position

The Supervisor, Billing and Collections oversees the day-to-day operations of the billing and collections team to ensure accurate, timely, and compliant invoicing and payment collection. This role supports cash flow optimization and contributes to maintaining strong client relationships by resolving billing discrepancies, monitoring aging reports, and driving process consistency. The Supervisor partners closely with Finance, Operations, and Client Services to uphold billing accuracy, streamline workflows, and ensure adherence to company and regulatory standards. The role provides leadership, coaching, and performance oversight to a team of billing and collections specialists while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

Associate's degree in Accounting, Finance, Business Administration, or a related field required.
Minimum 3-5 years of progressive experience in billing, accounts receivable, or collections.
Minimum 1-2 years of supervisory or team lead experience in a billing or collections environment.
Proven ability to meet aging and DSO goals, manage disputes, and drive process improvements.
Proficient in Microsoft Excel, including the use of formulas such as VLOOKUP, XLOOKUP, INDEX/MATCH, and IF statements to reconcile payment data and validate invoice accuracy.

Nice To Haves

Bachelor's degree in Accounting, Finance, or Business preferred.
Experience with enterprise financial systems such as Workday, SAP, Oracle, or similar ERP platforms.
Prior experience leading billing or collections process improvement initiatives.
Exposure to multi-entity or high-volume billing environments.

Responsibilities

Supervise the daily activities of billing and collections specialists to ensure timely and accurate processing of invoices, adjustments, and payments.
Assign, monitor, and balance workloads to meet productivity goals and departmental timelines.
Provide coaching, mentoring, and regular feedback to team members, supporting skill development and professional growth.
Conduct routine team meetings to communicate priorities, process updates, and performance expectations.
Oversee the preparation, review, and submission of client invoices in accordance with contract terms and company policies.
Validate that all invoices are properly coded, documented, and processed through the appropriate billing platforms.
Partner with cross-functional teams to address missing documentation, rate discrepancies, or client-specific billing requirements.
Support month-end close activities by ensuring billing accuracy and timely submission of all financial data.
Supervise collection efforts to achieve aging and DSO (Days Sales Outstanding) targets.
Ensure timely follow-up on past-due accounts and proper escalation of unresolved or disputed balances.
Review and monitor aging reports, ensuring notes and collection activities are properly documented.
Partner with Finance leadership to develop strategies for reducing aged receivables and improving cash flow performance.
Ensure all disputes are documented, tracked, and resolved in accordance with company policy.
Verify that rejected invoices, credit memos, and potential write-offs are reviewed and approved appropriately.
Promote standardized documentation and recordkeeping practices to ensure accuracy and audit readiness.
Ensure team compliance with all internal controls, customer requirements, and applicable financial regulations.
Identify opportunities to streamline billing and collection processes for greater efficiency and accuracy.
Maintain confidentiality and data integrity across all client and financial records.
Partner with leadership to recommend and implement best practices that improve accuracy, timeliness, and customer satisfaction.
Prepare and analyze daily, weekly, and monthly billing and aging reports for management review.
Communicate trends, risks, and performance metrics to leadership and recommend corrective actions as needed.
Collaborate with Finance and Operations to resolve cross-departmental issues affecting billing accuracy or collections.
Conduct periodic performance reviews and provide feedback to support employee engagement and accountability.
Develop individualized action plans for performance improvement when necessary.
Recognize high-performing employees and reinforce behaviors aligned with departmental values and goals.