Collections and Credit Supervisor

CR&R Incorporated•Stanton, CA

5d•$68,640•Onsite

About The Position

CR&R Incorporated is one of Southern California's most innovative and successful waste and recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial, and Riverside counties. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA. Thanks to groundbreaking technologies and pioneering reclamation programs, we are able to recycle over 500,000 tons of materials each year, creating cleaner communities, reducing air and water pollution, conserving landfill space and extending our natural resources. We are seeking a proactive and experienced Collections Supervisor to join our team. This role requires managing the collections process, including overseeing weekly aging reports, leading collection calls, and ensuring accurate reconciliation of accounts. The ideal candidate will be organized, detail-oriented, and comfortable working in a high-paced, high-volume environment.

Nice To Haves

Support environmental collections\Waste and recycling/and landfill (experience is a plus but not required).

Responsibilities

Supervise and manage the collections process, ensuring timely follow-up on past due accounts (30, 60, and 90+ days).
Lead and manage weekly collection calls, tracking progress and identifying areas for improvement.
Maintain and monitor weekly aging reports, reminder letters, ensuring accurate and up-to-date records.
Present performance reports on collections and aging trends tri-weekly to management.
Manage reconciliation of any cash received, ensuring accuracy and proper allocation.
Understand and manage the tax roll process related to delinquent accounts.
Prepare and submit detailed reports on past due accounts, identifying high-risk accounts for escalation.
Execute collection strategies through calls, emails, and monitoring to maximize recovery efforts.
Work closely with other departments to resolve billing and payment discrepancies.
Become the expert on customers reminder letter module in our ERP system.
Support environmental collections\Waste and recycling/and landfill (experience is a plus but not required).
Ensure compliance with company policies and collection regulations.