Auto Collections Supervisor

MEI Group•Arlington, TX

5d•$55,000 - $65,000•Onsite

About The Position

As a Collections Supervisor – Corporate – Call Center, you will oversee daily operations on the collections floor by guiding, training, and supporting your team. You’ll handle escalated customer calls, monitor performance, and ensure that team goals are met in a fast-paced, compliance-driven environment. This role requires strong leadership, attention to detail, and the ability to thrive under pressure.

Requirements

Minimum 3 years of supervisory experience in a call center or branch environment
Proficient knowledge of the Federal Fair Debt Collection Practices Act (FDCPA)
Strong written and verbal communication skills
Effective multitasking and problem-solving skills under pressure
Proficiency in Microsoft Word and Excel
Goal-driven, dependable, and adaptable to shifting priorities
Must meet daily, weekly, and monthly performance goals
Ability to provide constructive feedback and performance coaching
High school diploma or equivalent required
Ability to work a rotating shift, including weekends and occasional overtime
Must be punctual and dependable
Must pass a background check and be eligible to work in the U.S.

Nice To Haves

Auto collections experience strongly preferred

Responsibilities

Handle escalated customer calls professionally and effectively
Maintain accurate collection notes and records on past-due accounts
Supervise and provide ongoing training and support to collections and customer service agents
Use internal collections systems and vendor platforms to manage account activity
Coordinate daily supervisor duties and assist in managing the call center schedule
Evaluate, monitor, and coach team members to meet and exceed performance expectations
Communicate clearly and professionally with internal teams and consumers
Perform other related duties as assigned