Supervisor Beverage Shift-Full Time,Dive Bar (Harrah's SoCal)

Harrah's Resort Southern California • Valley Center, CA

3d • Onsite

About The Position

Responsible for the overall operation of the Casino Bars (Beverage) Department (including snack bars and special events) on an assigned shift while creating a great time for our guests and ensuring excellent service is delivered by the Beverage staff.

Requirements

• Knowledge of wines and mixology required.
• Excellent interpersonal, customer service, leadership, communication, team-building and problem-solving skills are required.
• Supervisory and organizational skills required.
• Knowledge of all phases of Beverage Administration, cost control, and familiarity with all phases of Beverage service.
• Must possess good customer service, employee relations and leadership skills.
• Must have good analytical abilities.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to quickly and accurately perform mathematical computations.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Nice To Haves

• Minimum of three years Beverage supervisory experience is preferred.
• Equivalent of two (2) years college within a related field.

Responsibilities

• Monitors and maintains beverage cost control methods and procedures.
• Makes procedural recommendations and ensures enforcement of existing policy.
• Ensures that the Beverage Department maintains hours and costs relating to staffing as required by business levels.
• Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
• Acts as a role model to other employees and always present oneself as a credit to Harrah’s and encourage others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides feedback for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree