Beverage Server Slots -Full Time,Casino Bars (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

2d•Onsite

About The Position

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Requirements

High school diploma or GED
Must be at least 21 years of age
Able and willing to read, write, speak and understand English
Must have basic math skills in order to count money and present change correctly
Must have knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime
Must meet professional appearance standards as prescribed by company policy

Nice To Haves

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

Responsibilities

Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Maintains clean and stocked workstation; clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.