Supervisor Behavioral Health Registration

Hartford Healthcare•Hartford, CT

20h•Onsite

About The Position

The Supervisor Behavioral Health Registration, under the direction of the Regional Manager Patient Access Registration, oversees the daily operations of the department to ensure prompt, accurate patient registration. This includes direct oversight of all front-end processes, and Essential Data Capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient liability. Facilitates the daily operations of the department by scheduling and assigning work, identify and offer solutions for process improvement. Collects and trends data for training and development opportunities recommending and implementing changes as required. Responsible for staff regulatory, compliance education, enforcement of hospital and federal related policies. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary. Hartford HealthCare offers exciting opportunities for career development and growth. We are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. The Institute of Living, one of the first mental health centers in the U.S., remains one of America’s leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Requirements

High school diploma/GED equivalent.
Four years of registration experience in a health care setting.
One year experience as a department team lead or coordinator.
Excellent verbal and written communication skills.
Supervisory experience with ability to lead, supervise, coordinate and hold multiple staff accountable.
Ability to adapt and work in a high pressure environment and exercise critical thinking skills.
Ability to adapt and respond to constant changing work environment.
Strong communication skills required, both written and verbal.
Excellent customer service skills.
Strong problem solving skills and the ability to make decisions independently.
Requires organizational skills and the ability to prioritize, multitask and delegate.
Requires experience in self-directed activities and work teams.

Responsibilities

Oversees the daily operations of the department to ensure prompt, accurate patient registration.
Direct oversight of all front-end processes, and Essential Data Capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient liability.
Facilitates the daily operations of the department by scheduling and assigning work.
Identify and offer solutions for process improvement.
Collects and trends data for training and development opportunities recommending and implementing changes as required.
Responsible for staff regulatory, compliance education, enforcement of hospital and federal related policies.
Serves as a role model by displaying the HHC H3W leadership behaviors.
Provides departmental coverage as necessary.