SUPERVISOR BACK OFFICE

TRI-CITY CARDIOLOGY CONSULTANTS PC•Gilbert, AZ

1d•$45,000 - $55,000•Onsite

About The Position

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years. We are searching for a Back Office Supervisor to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you! Position Location: North Gilbert (Country Club and Baseline) Schedule: Monday - Friday 7:00 a.m. - 4:00 p.m. Full Time Salaried Pay: $45,000 to $55,000 annually TCC PERKS!!! Immediate Holiday Pay Annual Movie Night – invite your family too! Years of Service Awards Reward & Recognition Program! Benefits begin first of the month following hire POSITION SUMMARY This position supervises the back office Medical Assistant team members by leading, planning and organizing the daily to monthly functions of the team. This position works collaboratively with their direct Manager, other Managers and Supervisors, Staff, Physicians, Advanced Practice Providers and Human Resources to ensure back office operations run smoothly for optimum and efficient patient care. The key to this position is ensuring employee, physician, and patient satisfaction through ongoing open communication.

Requirements

High school diploma or GED required.
Medical Assistant diploma required.
Current BLS certification (must be obtained within 90 days if not current).
Current ACLS certification (must be obtained within 90 days if not current).
Two years of experience as medical assistant.

Nice To Haves

Medical Assistant Certification preferred
Associate’s degree preferred
Two years of supervisory experience preferred
Cardiology medical experience preferred

Responsibilities

Supervises the workflow and workload of the team to ensure efficiency. Maintains staff schedules and adjusts schedules according to the volume needs of the department.
Coordinates employee communication meetings to include stand-up meetings and rounding. Coordinates and documents 1:1 meetings with staff members and departmental staff meetings.
Responsible for employee performance initiatives to include 30 day, 90 day, and annual evaluations. Provides input on employee discipline, coaching and improvement plans with the manager. Works with employees to correct deficiencies in performance or tasks. Oversees/monitors training for new and existing employees. Handles employee complaints and grievances in collaboration with direct managers.
Reviews payroll weekly and ensures accuracy. Submits payroll on a biweekly basis. Tracks absenteeism and approves time off.
Shadows staff annually for skill competency. Shadows staff for service competency. Sets example by utilizing AIDET and customer service standards.
Responds to all urgent and emergent events.
Collaborates with Manager in achieving patient, employee and physician satisfaction initiatives. Collaborates with Manager on the development of new policies and procedures. Assists Manager with interviewing for open positions.
Performs inventory control, orders supplies, oversees proper use of equipment and reports any facility issues to the Manager. May be responsible for maintaining preventative maintenance schedules for equipment, addressing equipment needs, and scheduling equipment repairs as needed.
Develops productivity measures and reports to achieve maximum proficiency and efficiency of staffing resources.
Continues to further knowledge base through self-learning, seminars, in-service trainings, etc.
Performs the essential functions of the Basic Medical Assistant when needed.
Manage the Back Office flow for timely clinic.
Rounds on patient exam rooms as necessary to keep patients informed of clinic flow.
Understands and is able to teach proper EKG placement.