Supervisor/Asst. Shift Manager - Table Games
About The Position
This role involves performing the duties of a Shift Manager in their absence, maintaining clear communication across all operational levels, and supervising floor dealers. The position requires protecting the integrity of games through observation and adherence to procedures, ensuring accuracy in paperwork, and maintaining effective guest relations. Responsibilities include dealing games, possessing thorough knowledge of game rules, prioritizing tasks, handling multiple projects, investigating customer complaints, conducting employee coaching, assisting with staff training, answering customer questions, and performing as a team member. The role also involves greeting guests professionally, understanding organizational goals, completing hourly evaluations, and performing other assigned duties. The work environment is characterized by bright lights, loud noise, and stressful situations.
Requirements
- Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
- Ensures accuracy and completion of all signed paperwork and pit documents
- Maintains frequent and effective contact with guests
- Effectively deals all games supervised
- Maintains a thorough knowledge of all rules regarding games supervised
- Prioritizes tasks and handles multiple projects simultaneously
- Investigates and resolves customer complaints and issues
- Conducts employee coaching sessions
- Assists in training staff
- Answers customer questions about game information
- Performs as a team member and assists fellow associates to ensure a smooth operation
- Greets guests appropriately, treating each person as an individual and in a professional manner
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
- Coordinates and completes hourly evaluations on hourly associates
Responsibilities
- Perform Duties of Shift Manager in her/his absence
- Maintains a clear line of communication at all levels of operation when appropriate
- Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
- Ensures accuracy and completion of all signed paperwork and pit documents
- Maintains frequent and effective contact with guests
- Effectively deals all games supervised
- Maintains a thorough knowledge of all rules regarding games supervised
- Prioritizes tasks and handles multiple projects simultaneously
- Investigates and resolves customer complaints and issues
- Conducts employee coaching sessions
- Assists in training staff
- Answers customer questions about game information
- Performs as a team member and assists fellow associates to ensure a smooth operation
- Greets guests appropriately, treating each person as an individual and in a professional manner
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
- Coordinates and completes hourly evaluations on hourly associates
- Completes other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
