Supervisor AR Billing Cash App– Invoice to Cash

Fanatics•Jacksonville, FL

About The Position

The Supervisor AR Billing Cash App will be responsible for monitoring and evaluating the performance of the billing and credits cycle AR operations, ensuring month-end close is executed accurately and timely. This role involves maintaining general knowledge of Credits and Rebill processes, calculating complex credit memos, and reconciling differences. The position also requires conducting research to resolve invoice and credit memo disputes, collaborating with departments to resolve billing disputes, and posting, balancing, and reconciling all cash transactions. Additionally, the role involves managing email inboxes, assisting the Finance team with balancing, and providing guidance to other staff within Invoice to Cash. The Supervisor will also identify opportunities for process improvements, support automation initiatives, lead special projects, and ensure proper testing for systems integration. Maintaining organized records, meeting deadlines, and performing under pressure are crucial. The role also includes supporting internal and external audits and maintaining the internal control environment.

Requirements

Bachelor's degree in Accounting, Finance, or related field preferred
8+ years of AR and cash application experience accepted in lieu of a bachelor's degree (High School Diploma)
5+ years of billing and AR experience with strong understanding of AR concepts
3+ years of AR and cash application experience (with Bachelor's Degree)
Experience in finance operations, accounts receivables, order processing, and global Invoice to Cash (I2C) processes
Broad accounting knowledge regarding how cash applications and debit/credit memos affect customer accounts; ability to book journal entries
Strong Excel skills; proficiency in spreadsheets, Word, Outlook, and other general computer applications
Experience with Oracle EBS or similar ERP platforms
Ability to learn and process data on multiple systems
Self-motivated with strong time management skills to handle a high volume of incoming receivables
Effective oral and written communication skills
Aptitude for logical thinking, attention to detail, and creative problem-solving to identify departmental improvement opportunities

Responsibilities

Monitor and evaluate the performance of billing and credits cycle AR operations, ensuring month-end close is executed accurately and timely, in alignment with established policies and compliance standards.
Maintain general knowledge of Credits and Rebill processes, ensuring all revenue and cost is properly accounted for.
Calculate complex credit memos and reconcile any differences; post credit memos within the ERP system.
Conduct research, as needed, to resolve invoice and credit memo disputes.
Work with appropriate staff to ensure orders are correct to capture accurate billing details.
Complete monthly balancing within ERP system.
Collaborate with multiple departments to resolve billing disputes.
Post, balance, and accurately reconcile all cash transactions on a daily, weekly, and monthly basis.
Post and balance credit card payments and reconciliations.
Initiate payment journal entries in Oracle.
Prepare and maintain daily/monthly cash receipts spreadsheet.
Maintain customer check posting requirements for unique customer specifics.
Work across multiple Fanatics divisions to organize, apply, and reconcile incoming cash.
Work directly with the bank (lockbox) to identify any issues with daily transmissions.
Maintain departmental cash application processes and instruction manuals.
Manage both WHL and non-WHL email inboxes, as well as the Cash Application inbox, to ensure all inquiries are handled in a timely manner.
Work with Finance team to assist in any monthly, quarterly, and yearly balancing.
Be a team player with a positive attitude, working with all touch points of the business — including credit department associates and external customers — to accomplish common goals.
Provide guidance and review work prepared by other staff within Invoice to Cash.
Identify opportunities for process improvements and support automation initiatives, including bringing insights and ideas to improve efficiency and effectiveness of the business and enterprise-wide finance transformation initiatives.
Lead and contribute to special projects and system enhancements as assigned; deeply involved in systems integration initiatives across ERP platforms, ensuring proper testing.
Lead Invoice to Cash end-to-end billing cycle for the monthly, quarterly, and annual close processes.
Maintain organized records; able to meet deadlines and perform under pressure.
Support internal and external audits, maintaining the internal control environment to the highest standards of compliance and integrity.
Maintain departmental records to supply backup as requested; work directly with auditors as needed.