Invoice to Pay Analyst

Xylem • Charlotte, NC

5d • $67,000 - $80,000 • Hybrid

About The Position

The Invoice-to-Pay Analyst is responsible for researching, analyzing, and resolving invoice discrepancies, GRNI variances, and AP aging items for North American entities. This role works closely with suppliers, buyers, and internal stakeholders to ensure timely and accurate financial processing while supporting continuous improvement of I2P processes and controls. This role will work a hybrid schedule based in our Charlotte, NC office.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 3+ years of experience in a finance environment, including 1+ year working within Source-to-Pay processes and technologies (preferred).
• Strong analytical and data analysis skills with an ability to identify root causes, evaluate options, and recommend solutions.
• Demonstrated continuous improvement mindset and ability to recommend process changes.
• Excellent organizational skills, attention to detail, and follow-through to resolve open issues accurately.
• Ability to manage multiple tasks concurrently and operate effectively in a fast-paced environment.
• Strong written and verbal communication skills, with confidence and professionalism when interacting with suppliers and internal teams.
• Ability to prepare and organize reporting and presentations for various stakeholders.
• Proven ability to work collaboratively across functions and regions, as well as independently with minimal oversight.
• Ability to interpret financial, business, and quantitative information and draw meaningful insights.
• Strong analytical thinking with the ability to understand both the big picture and the detailed impacts of issues.
• Proficiency in Microsoft Excel, Word, and PowerPoint; Power BI experience a plus.
• Experience leveraging AI tools to automate routine work, enhance decision-making, and reduce manual effort.
• Experience with invoicing and ERP systems such as Coupa, SAP, ERPLX, BPCS, Oracle, ServiceNow, and T&E systems like Concur (preferred).

Responsibilities

• Analyze, follow up on, and resolve Goods Received Not Invoiced (GRNI) and Accounts Payable aging backlogs across North America.
• Act as the primary interface with business partners to manage escalations related to purchase orders, goods/services receiving, and invoicing to ensure timely resolution.
• Identify opportunities to improve processes, increase efficiency, and strengthen internal controls.
• Conduct root cause analysis of recurring issues and recommend corrective or preventive actions.
• Communicate professionally with suppliers—both verbally and in writing—to resolve discrepancies.
• Support leadership through ad hoc reporting and participation in special projects or cross-functional initiatives.
• Assist with internal and external audit requests and provide support during month-end close.
• Support I2P management with problem-solving and detailed fact-finding analysis.
• Meet individual and departmental goals while contributing to corporate initiatives.
• Perform supplier statement reconciliations as needed.
• Handle internal and external escalations (vendors & stakeholders) with a focus on exceptional customer service.
• Additional responsibilities may be assigned based on organizational needs.

Benefits

• Paid parental leave, maternity support, and fertility benefits
• Flexibility and hybrid work options where applicable
• Health, dental, and vision insurance from day one
• Emotional health and wellness programs and Volunteer program (Watermark)
• Paid time off (PTO)/Flexible time off (FTO) and paid holidays
• Career development, advancement, tuition reimbursement, and student loan forgiveness
• Generous retirement savings plan with company contribution
• Employee recognition and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level