Manager, Order-to-Cash (AR) Operations
About The Position
The Manager, Order-to-Cash (AR) Operations is responsible for leading end-to-end accounts receivable operations, including collections, cash application, and customer deductions, while driving performance visibility, process improvement, and cross-functional alignment. This role goes beyond traditional credit and collections management. It requires a leader who can analyze trends, identify root causes, and translate data into actionable insights that improve working capital, operational efficiency, and customer experience. The ideal candidate is a strong operator and business partner who can lead a team, influence cross-functional stakeholders, and drive continuous improvement in a complex, multi-system environment.
Requirements
- Bachelor’s degree within Accounting or Finance required.
- 5+ years in AR, credit, collections, or finance operations required.
- Minimum of 2+ years of leadership experience required.
- Strong knowledge in Microsoft Excel, Word, and Outlook
- ERP experience required- Oracle a plus
- Ability to provide guidance and direction to team of Collections Representatives
- Strong leadership, communication, and analytical skills
Responsibilities
- Lead and manage AR operations across collections, cash application, and deductions
- Provide clear direction, coaching, and performance management for a team of AR professionals
- Serve as the primary escalation point for customer and internal issue resolution
- Ensure timely and accurate execution of key processes
- Own and monitor key AR performance metrics including aging trends and past due performance
- Analyze data to identify trends, root causes, and improvement opportunities
- Deliver insights to leadership related to working capital and performance
- Oversee credit decisions and evaluate customer financial risk
- Partner with Sales and Finance to balance risk and customer relationships
- Lead continuous improvement initiatives across AR processes
- Drive automation and standardization efforts across systems
- Partner closely with Sales, Finance, and Customer Service to drive outcomes
Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
