Cycle Manager, Order to Cash, AMER

Epredia•Kalamazoo, MI

1d•$83,250 - $111,000•Onsite

About The Position

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. The Order to Cash Cycle Manager will be responsible for maintaining the overall health of the Order to Cash process cycle for the region. This individual will be required to understand and review the overall process, develop strategies to improve the process while putting in place KPI’s to measure the success.

Requirements

Bachelor’s degree or higher in Accounting, Finance, Operations, or a similar field required.
8+ years of experience in an Operations, Accounting, or Finance position required.
5+ years of experience in manufacturing plant.
Advanced SAP knowledge and experience; preferably with SAP S/4HANA.
Proven track record of driving continuous improvement in day-to-day processes.

Nice To Haves

preferred experience in medical device industry.

Responsibilities

Own the governance and ongoing maintenance of customer master data across systems, ensuring accuracy, consistency, and completeness of key fields such as billing and shipping information, tax exemption status, and account hierarchies; drive cross-functional alignment on data standards and support scalable processes to prevent duplication and data integrity issues.
Establish and enforce standards for order entry accuracy, including validation of shipping and payment terms, price and quantity alignment with customer purchase orders, and inclusion of required documentation and contact information to support downstream processes such as fulfillment, billing, and collections; lead training and cross-functional education to drive process consistency.
Oversee the daily order-to-invoice process, including monitoring automated batch jobs and system-generated reports to ensure successful conversion of orders to invoices; collaborate closely with IT and relevant business teams to investigate processing errors, identify root causes, and implement preventative measures that enhance billing accuracy and system reliability. Ensure timely and accurate delivery of invoices to customers, including monitoring system-generated emails for correct formatting and content (e.g., bank remittance info), investigating any delivery failures, and verifying invoice transmission; for customers who require manual entry of invoices into supplier portals, develop and implement efficient processes to meet their requirements and minimize delays.
Own the end-to-end process for managing credits, including those related to returns, quality issues, billing discrepancies, and other adjustments; ensure timely creation, approval, and closure of credits in the system; collaborate with warehouse, collections, and other departments to ensure returned goods are promptly processed and credited, and that any outstanding credits are resolved by month-end for accurate accounting and collections.
Oversee and maintain the integration of all supporting systems with SAP, including Vertex for sales tax, ServiceMax for service orders and contracts, and Salesforce for upfront sales, ensuring seamless data flow across platforms; proactively monitor integration processes, identify potential points of failure, and collaborate with IT and relevant teams to resolve issues, preventing disruptions in business operations and ensuring accurate reporting and compliance.
Own the creation, maintenance, and accuracy of all JSOX documentation related to the Order to Cash process, ensuring all policies, procedures, and controls are documented in alignment with internal and external audit requirements; collaborate with internal and external auditors to support testing, resolve findings, and drive continuous improvements in compliance and control effectiveness.
Manage the end-to-end process for dispute resolution with large distributors, including the potential creation and maintenance of a case management process that ensures disputes are swiftly communicated to and investigated by the appropriate teams (e.g., Customer Care, Channel Partners, Distribution, Service, Pricing); collaborate cross-functionally to ensure timely resolution of disputes, short payments, and deductions, while maintaining strong distributor relationships and ensuring minimal impact on revenue.