Finance Product Owner - Order to Cash

The New York Times•New York, NY

4d•$160,000 - $190,000•Hybrid

About The Position

The New York Times is seeking a Director, Subscription Finance Technology to serve as the global process owner for their end-to-end Order to Cash (O2C) workflow. This role is crucial for modernizing and governing the systems and operations that power offer creation, customer billing, payment processing, revenue recognition, and performance reporting. The position sits at the intersection of Finance, Commerce Platforms, Data Platforms, Tax, Internal Audit, and Compliance, ensuring the integrity of revenue, controls, and reporting. The ideal candidate is a specialist in financial processes with technical knowledge, overseeing the O2C operating model and partnering with Product and Engineering to embed financial requirements into product development. This role reports jointly to the Corporate Controller and the Executive Director of Product, Commerce Platforms.

Requirements

7+ years of experience in order-to-cash, revenue operations.
Working knowledge of U.S. GAAP, ASC 606, deferred revenue, subledger design, and global tax topics and their impact on billing and revenue logic.
Experience working with home-grown billing and subscription platforms alongside vendor tools.
Experience reading system and data-flow diagrams.
Experience partnering closely with engineering leads.
Demonstrated understanding of the software development lifecycle.
Proficiency in querying and manipulating data.
Experience using modern project management and issue-tracking tools, such as Jira, fluently.
Hands-on experience working within Agile product development teams.
Grounded in the product management craft, experienced at framing problems and outcomes, setting clear success metrics, writing crisp requirements, and driving prioritization and trade-off decisions in partnership with cross-functional teams.
Experience leading through influence across executive leadership, Finance, Product, Engineering, Internal Audit, and Compliance, with a track record of building trust and agreement in high-stakes environments.
Familiarity with shaping new roles and operating models, able to bring structure, documentation, and clarity where responsibilities have historically been distributed across multiple teams.

Nice To Haves

Experience in both consulting (auditing or internal controls advisory services) and in high-volume subscription or digital media businesses.
People management experience.

Responsibilities

Be the single process owner and directly responsible individual (DRI) for O2C operations and workflows, covering offer configuration, subscription activation, billing, collections, entitlement management, revenue recognition, and reporting.
Provide strategic direction and prioritization guidance for the Finance Product team in discovering and implementing technical solutions for efficient and compliant financial processes and controls.
Refine O2C processes within the subscription business, establishing transparent planning, defining ownership, and ensuring measurable outcomes.
Articulate Finance, Audit, and Compliance needs as clear, testable business requirements for Product, Engineering, and Data teams.
Oversee the Finance Product Team, managing its roadmap and prioritization decisions, including directly managing two analysts.
Ensure decisions around pricing, offers, promotions, entitlements, and other commerce objects are implementable, compliant, and scalable in downstream financial systems by participating in upfront design and planning forums and surfacing O2C risks and trade-offs early.
Represent O2C needs in design and planning forums, communicating risks/trade-offs to ensure commerce decisions are compliant and scalable.
Maintain end-to-end visibility into how major product and platform programs affect revenue recognition, tax, controls, and other back-office processes.
Identify how product and platform OKRs, roadmaps, and technical designs impact Finance and vice versa.
Act as the first line of escalation when product goals conflict with financial, tax, or control requirements, resolving issues at the working level and escalating material trade-offs.
Design and steward an interaction and governance model that brings together product development teams, Finance, Tax, Internal Audit, and Compliance.
Define clear ownership for important decisions and establish a structured path for raising and resolving issues when material financial, reporting, or control risks arise.
Strengthen audit readiness by partnering with Internal Audit and Compliance to ensure appropriate preventive controls, documentation, and testing plans for new and evolving O2C capabilities.
Partner with data producers across the O2C process to provide a unified, reliable data foundation for subscriber and revenue reporting.
Lead change management for streamlining processes, updating documentation, and upskilling operations teams as Product and Engineering deliver new capabilities.
Work with business owners to ensure adoption and embedding of new capabilities in day-to-day operations with clear owners and success measures.
Demonstrate support and understanding of journalistic independence and commitment to the company's mission.