Supervisor Application & Asset Management

FirstEnergy•Reading, PA

About The Position

This position supports and manages regional operations and engineering relating to applications, data, equipment, processes, and programs. The supervisor leads a team of technical specialists and analysts and executes the Distribution Engineering Support business plan in accordance with company policies, procedures, and business objectives. Reporting to the Manager, Apps and System Support, the role provides progress updates and raises issues that could affect project completion. The position provides technical support to regional operations, engineering, legal, regulatory reporting, and other internal and external customers. It also coordinates with state engineering services teams, leads department initiatives such as Data Governance and Asset Management, and oversees technical studies, reports, and recommendations related to Asset Analytics. The supervisor manages projects, programs, priorities, backlogs, and team productivity while promoting continuous improvement and communicating results to audiences including senior leadership. The role includes employee performance management, coaching, training, and development, as well as leadership during emergencies and storm-related activities. Travel to off-site locations, FirstEnergy offices, training facilities, and customer sites may be requested. The position participates in industry groups including IEEE, EPRI, NEETRAC, and CEATI.

Requirements

Bachelor’s degree in a technical discipline and at least 6 years of relevant work experience; extensive multidisciplinary technical and operational experience may be considered in lieu of a degree.
Relevant experience may include engineering design, reliability, substation construction and maintenance, distribution construction and maintenance, asset management, new business, or joint use.
Working knowledge of the purpose, function, and operating characteristics of equipment and systems.
Working knowledge of, or ability to learn, GIS, Distribution Design, Construction and Material Standards, and FE Distribution Policies and Procedures.
Demonstrated ability to lead initiatives and change implementation, manage multiple priorities, and lead others in achieving business-unit and company goals.
Ability to make accurate decisions and exercise sound judgment under pressure from sensitive deadlines.
Superior customer relations, relationship management, leadership, teamwork, and managerial skills.
Ability to coach, mentor, engage, and inspire employees by communicating clear expectations, priorities, and measures of success.
Ability to interpret work requests, engineering drawings, and procedures.
Superior analytical skills supporting sound decisions and consideration of long-term business implications.
Proficiency with PC software, including Microsoft Office applications such as Word, Excel, Access, and PowerPoint.
Knowledge of SAP, GIS, customer request work scheduling (CREWS), PowerOn, CAD/AutoCAD, and the Energy Delivery Outage Application.
Ability to understand and apply legal and regulatory requirements.
Ability to understand and apply the Company’s Accident Prevention Handbook and be accountable for employees’ safety practices and safe work activities.
Personal vehicle for commuting to various facilities and locations as required, and a valid driver’s license.

Responsibilities

Demonstrate and direct a strong commitment to safety throughout Engineering Services.
Coordinate and supervise the daily activities of a team of technical specialists and analysts.
Execute the Distribution Engineering Support business plan in accordance with company policies, procedures, and business plans.
Report progress and issues that could impair successful project completion to the Manager, Apps and System Support.
Analyze complex issues and develop actionable recommendations.
Work with state engineering services teams to foster relationships and share information about established processes and procedures, including T&D Design/Mapping and T&D equipment replacement strategies and analysis.
Provide technical support to regional operations, engineering, legal, regulatory reporting, and other internal and external customers.
Execute performance management, including check-in conversations, ongoing feedback and coaching, and discussions of development opportunities, performance issues, and departmental changes.
Conduct quarterly check-in conversations with department employees.
Lead, educate, and direct others to improve team effectiveness; communicate results and recommendations to varied audiences, including senior leadership.
Encourage open, honest, direct, and ongoing communication with team members.
Drive continuous improvement across the team and company.
Seek and share knowledge of industry trends, competitors, and other developments affecting the team or company.
Implement instruction and training for engineering employees in established departmental work practices and methods.
Manage time, priorities, work backlog, and section productivity.
Seek ways to build, challenge, and add value within assigned work.
Assist with and oversee preparation of technical studies, reports, and recommendations related to Asset Analytics.
Manage diverse projects, processes, and programs; provide strategic direction and promote urgency in reaching goals and deadlines.
Provide leadership during emergencies and storm-related activities.
Travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
Lead department initiatives such as Data Governance and Asset Management.
Participate in industry groups such as IEEE, EPRI, NEETRAC, and CEATI.