Supervisor, Ancillary Product Claims Adjuster

First Canadian Financial Group•Sherwood Park, AB

7h•Onsite

About The Position

First Canadian is a growing national organization seeking motivated individuals who share their values of learning, career growth, and opportunity. They pride themselves on being an employer of choice with a long-term employee commitment, valuing employee opinions and feedback. This role operates on-site and involves the day-to-day supervision, coordination, quality of work, and consistency of claim handling within an assigned team. The Supervisor ensures work is executed accurately, timely, and in compliance with established policies, procedures, and Fair Treatment of Customers (FTC) principles. As a First-Line leader, the Supervisor assigns and oversees daily work, provides real-time coaching, monitors performance and quality, and escalates risks or issues to the Manager. The role operates within defined decision authority and uses judgment to resolve routine issues, escalating more complex matters as required. The Supervisor does not own functional strategy, budgets, or enterprise-wide outcomes.

Requirements

Post-secondary education in Business, Insurance, Risk Management, or related field.
2-3 years’ experience preferably in the automotive and/or insurance industry is an asset.
Valid British Columbia Insurance Adjuster Licence, Level 3, in good standing, with authority to adjudicate and supervise ancillary claims in accordance with insurance Council of BC requirements.
Demonstrated experience coordinating work or supporting teams in an operational environment.
Ability to lead others through influence, coaching, and clarity.
Experience working within regulated or compliance-focused environments is an asset.
Strong understanding of insurance products, policy wording, claims processes, and underwriting guidelines.
Excellent analytical, investigative, and problem-solving skills.
Ability to handle sensitive situations with diplomacy, professionalism, and sound judgment.
Strong organizational skills with the ability to manage multiple priorities.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Fluent in English with proven competencies in verbal and written communication is required.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a credit check, criminal background check, education verification, and license and certification verification (where applicable), and employment reference checks is required before employment.

Nice To Haves

Experience preferably in the automotive and/or insurance industry.
Experience working within regulated or compliance-focused environments.

Responsibilities

Assign and prioritize daily workloads to ensure service levels and turnaround targets are met.
Monitor claim queues, volumes, and workflow to maintain operational consistency.
Escalate capacity, quality, or risk issues to the Manager.
Review claim files for accuracy, consistency, and adherence to product guidelines.
Provide real-time coaching and feedback to reinforce expectations and improve performance.
Identify trends or recurring issues and address through coaching or escalation.
Ensure claims handling aligns with regulatory requirements, internal policies, and FTC principles.
Support documentation, controls, and audit readiness within scope.
Act as first point of escalation for customer or compliance concerns.
Support onboarding and training of new team members.
Promote collaboration and effective communication within the team.
Partner with Managers and cross-functional stakeholders as needed.
Claim support in the absence of staff and/or elevated claim levels.
Other duties as assigned.